BlackBerry Smartphones upgraded OS, now to restore...?

Similar Questions

• BlackBerry smartphones updated software now issues:(aider!!)

  Hi guys. so I've updated my software on my bb curve 8520... Well the bb desktop software had asked me to do the experience works best with my phone. but it turns out to be the opposite. I can not call more I get this message when I try to call someone "can't call the current call" or if I managed to call I can't hang up unless the caller hangs up. my memory card is not working, or more, music and videos say 'impossible to read the content' but I can see all my photos. I can not view my airtime balance or update my bis. I tried to connect my memory card on my pc and it works fine when connected but as soon as I disconnect plays anything from my phone. I rebooted a million times. formatted the entire phone but nothing works! my alarm does not sound and sometimes when someone me the your text does not ring SMS. the update is performed from a 107... something to an update from 1788. I can do to fix all these technical stuff... im convinced this isn't the physical phone that is damaged. your help will be very appreciated. thanx

  Hello and welcome to the community!

  Given what you describe, I think that is better to a clean OS reload. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones upgraded iTunes to 10.5.1 now can't Sync music

  Recently, I upgraded my iTunes to 10.5.1 now Bishop Bureau told me that iTunes is not installed and will not sync my music. He tells me to install iTunes or sync using Windows Media Player (which I don't use). I even tried restalling Desktop Mgr even error message. Not only it is installed, but it is running. Ugh, someone knows a solution or at least have similar problem?

  I swapped this thread to another forum of BB and got the answer. It works like a charrm.

  Overview
  In some rare cases, it may be necessary remove all traces of iTunes, QuickTime and software components on your computer before you reinstall iTunes. For more technical questions, however, reinstall iTunes is a useless and overused troubleshooting step. If you're headed to reinstall iTunes by AppleCare, a Knowledge Base article or an alert dialog box, you can do so by following the steps described in this article.

  Notes:
  iTunes Store purchases or songs imported from CDs are saved in your my default music folder and are not deleted by removing iTunes. Although it is highly likely that you will lose everything in your iTunes library by following these steps, it is always a good idea to make sure your iTunes library is saved. If you don't know how to back up, see iTunes: back up your iTunes library by copying to an external hard drive.
  These steps can take a long time to complete, depending on your system.

  Measures
  1 remove iTunes and related components from the control panel
  Use the control panel to uninstall iTunes and software components related in [b]the following order. Then, restart your computer.
  iTunes
  QuickTime
  Apple Software Update
  Apple Mobile Device Support
  Hello
  Application of Apple Support (iTunes 9 or later)
  Important: Uninstalling these items in a different order, or uninstallation of only some of these components may have unintended effects.
  If you need more detailed on the withdrawal and these components, refer to the following steps:

  2. check that iTunes and related components are completely uninstalled
  In most cases, remove the iTunes Control Panel and its associated components will delete all the files from these programs support. In some rare cases, these files may be left. After you follow the previous steps, you must confirm that the files and folders have been deleted and if everything is left behind, remove them now:
  Hello C:\Program
  C:\Program Files\Fichiers Files\Apple\
  C:\Program Files\iTunes\
  C:\Program Files\iPod\ Note: Follow the steps later in this article if you receive the alert "cannot delete iPodService.exe: it is used by another person or program" when you try to delete this folder.
  C:\Program Files\QuickTime\
  C:\Windows\System32\QuickTime
  C:\Windows\System32\QuickTimeVR
  If you don't know how to remove these files, you can follow these steps:

  3 reinstalling iTunes and related components
  After you verify that iTunes is completely uninstalled, restart your computer, and then install the latest version of iTunes.

  If the issue that you are troubleshooting is not resolved after you follow these steps, it is not necessary to remove and reinstall iTunes several times. Instead, you can find useful information to the Support page of iTunes, such as troubleshooting related to specific alert messages.

  

• BlackBerry Smartphones upgraded to 4.6.0.297 and DM now jumps calendar. Searched and can't find a solution

  Hi - I've upgraded to 4.6.0.297 online today, and my calendar is synchronization is no longer.  I searched the forums and found no solution.  I'm not on a BES.

  I tried:

  1 delete the folder Intellisynch

  2 calendar of , then using DM to crush - DM ignores the timetable for withdrawal.

  3. use DM to replace the BB - DM data jumps calendar

  4. advanced options in allow DM "repoint' default file in my outlook

  Memos and address book sync very well.

  I upgraded the phone to 4.6.1.297 this afternoon - I guess that it is the first cause.

  I'm running Vista 64, MS Outlook 2007.

  Help, please!

  Thank you

  OK, take a look at this article for this error

  http://www.BlackBerry.com/BTSC/KB14818

• BlackBerry Smartphones upgraded to OS 6 - ringtones now missing - how to get back?

  Hello

  As a user of the BB basis, when my office asked me if I wanted to move to OS 6.0.0.448, I said OK.

  I'm slowly maneuver my way around the changes (a warning would be nice).  The only thing that I miss is that my old ringtones disappeared.

  How can I get back them?  I read a post that said to download BBSAK, I did, and a .cob file, as I did, then he said go to the tab 'modify s/n' and choose 'Install s/n', but for me these buttons do not come up as a choice.  No idea what I did wrong or what I need to do?

  Thank you!

  You can get all the ringtones OS5 back by going to the following link on your phone: mobile.blackberry.com
   
  Scroll down the page until you get to the section "What's new", click on ringtones OS5 OS6 for download all previous ringtones.

  Or on this link from your BB browser

  http://mobile.BlackBerry.com/resources/MBC/downloads/Ringtones/DRM/net_rim_bb_medialoader_ringtones _...

• Video camera blackBerry Smartphones upgraded to version 4.5 now does not work

  I have a Curve 8330 and updated the software to 4.5. Now I have no video camera if the camera works fine. Any ideas? Thank you!

  Kieran

  Well, that's interesting. I removed the Documents to Go, which I didn't originally. Now, I have my video back. Weird. Besides, I am a newbie of Berry. I'll teach

• BlackBerry Smartphones Upgrade causes the connection Bluetooth to the desktop software does not work

  I'm a business traveler road warrior who lives and dies by my BlackBerry synced with my laptop.  I just spent most of November on the road and worked hard the BB and laptop.  The two worked perfectly.  I was able to sync the BB to the laptop with Bluetooth or USB cable and not problems.  Since I was AT & T, I could use the BB as a modem for laptop and get 3G service everywhere wherever I was going.  Life was good back in the day... November 2010.

  Then... I get some downtime and decide to meet the guests of the BlackBerry software desktop that there are updates available for the desktop software and software of the device of 9000 "BOLD".  I decided that since I have no immediate need and criticism so I can update.  So I update.

  I updated the software to version 5. something to 6.0.0.43 version.  Once the software has been updated, I get a prompt to upgrade the 9000 to a new version of software for device.  So I move from 4.6.something to 5.0.0.82 2.

  I do a couple of synchronization with the USB cable and I feel good.  Then I try to sync using bluetooth.  No joy.  Unable to get the desktop software to see the Blackberry.  The 9000 "BOLD" connects to Windows 7 OK and I can even use the laptop as a speaker.

  So I go through the "Add bluetooth device" menu and office procedures.  During the search of a device discoverable bluetooth, the 9000 "BOLD" is so I clicked and respond OK.  Then I went back to the Bluetooth Configuration screen where nothing appears.  I can't add the 9000 "BOLD" for Desktop software.  Something is not.

  Nothing is more exasperating to have everything to work perfectly, apply the updates recommended by the provider of the software, and then have things get broken and stop working.  Before after the Desktop software prompts to upgrade, I worked flawlessly.  After you apply the upgrade of Desktop software and device software upgrade, I can not connect with Bluetooth.

  I searched on the Internet until I no longer have to read in order to find a solution but can't seem to find a solution.  Maybe I'm just angry with RIM and these horrible upgrades that utility that I really liked.

  Let me answer a few questions before someone decides to help him.

  Is your BlackBerry detectable, so she can be found and associated with?  Yes, I updated the device discoverable.

  You can pair your BlackBerry with Windows 7 64 bit?  Yes.  No problem.  I can use the laptop running Windows 7 64 bit as a speaker with the BB.

  Could you have made other changes that may have caused the problem?  Nope.  I did not follow the guidelines of RIM in updgrading Desktop software and device software.  I suppose that, in this case, I followed the destruction of the RIM.

  You do backup your BlackBerry 9000 "BOLD" before upgrading the device software?  Yes.  I'm not stupid and don't trust any upgrade for the exact reasons, I'm writing on this forum.

  You have a Windows 7 restore set where you can go back to a point in time before you upgraded the Software Desktop 5 point. something to 6.0.0.43?  Yes.  I have a restore point.

  Do you have confidence that you can do both a restore of Windows 7 to get something back to 5. AND then to restore the device to 4.6.something?  Man, that thought makes me sick at heart.  I trust both RIM and MSFT to do their work and we know that RIM was screwed up, or I wouldn't be here today.

  Can anyone help with obtaining of BlackBerry Desktop Software 6.0.0.43 (updated 5.something) version to see and the pair with a BlackBerry 9000 "BOLD" which had 6.0.0.43 improve software 4.6.something to 5.0.0.82 device 2?

  It is confirmed.  5.0.0.82 2 is total c * p.  Who knows what complete insanity due to RIM out a such terrible and wounded many customers update.

  I was able to downgrade from 5.0.0.82 2 to 4.6.0.304.  Compatible bluetooth and connected seemlesly, even if the connection has been very sloew the order of minutes of time to the Desktop Manager.

  Here are the instructions to downgrade.

  1 remove the newer operating system of your PC by going to control panel > Add/Remove programs.

  2. next, download and install the earlier version of the operating system. BlackBerry operating system downloads

  Find here the operating systems:

  http://BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads

  3. install the older operating system to the computer by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."

  (I had to look for vendor.xml as I have Windows 7, but when I found and deleted things work as described).

  5. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  These instructions worked like a charm.  Connected to Desktop Manager and did a sync as soon as the 9000 "BOLD" restarted.  Apparently, the problem was my stupidly following the recommendation to upgrade the operating system to 5.0.0.82 2.

  ****************************************************************************************************

  I found these other topics in this forum.  A couple of them express my feelings.

  1. "BOLD" upgrade to the new OS 5.0 ATT, worked for six hours and now quite dead

  2 BOLD 9000 update

  3 bold 9000 problem after upgrade to 5.0

  4 KB24307
  It is a question has already been given that is reviewed by our development team. No resolution time is currently available.

  5. problem with 5.0.0.82 2

  Good comments in this thread!

  6. upgrade to 5.0.0.82 2 now no visual voicemail (ATT)
  Just another thing about the 5.0.0.82 2 upgrade... IT SUCKS DO NOT! The SMS is now garbage as it collects all text messages and combines a conversation and you cannot choose to delete or restart without deleting the text entering of this person and everything behind it. Until the Bugs are worked out stay away 5.0 versions (anything ending in par.822 and earlier) just my 2 cents worth

  7. problems with the new OS 2 and put 5.0.0.82 at level of the desktop software?

  Good comments in this thread!
  8 losing sound on 9000 "BOLD" after downloading the OS 5.0
  I suggest that you go to 4.6 this latest OS 5.0.0.82 2 is broken.  RIM has published a BONE broken to the unsuspecting public.

• BlackBerry Smartphones forgotten password/BB protect restoration

  Hello

  Not wishing to take my phone on hols with me that I put a password on it before I left and took note of it, just to be in the knowledge that it would be more safe in the unlikely case where was stolen recently.  On the way home, I entered what seems to me to be the password but I now attempt to input 9 and it still does not.  I made sure that I press the ALT key at the right time for the respective characters, but I fear that I'll end up having to go down the road to wipe it off because she still does not accept my password.

  I have BB Protect installed, but my last backup was in February.  I think that the backups were not working because my contract has been terminated and now having subsequently bought a card SIM of Giffgaff my number is different (perhaps someone can confirm if this is likely to be the case).

  Can someone please advise as to know if if I don't have to wipe the device, I will be able to restore the backup of the Feb, even if he did under a different mobile number - will be BB Protect care as it's always the same device with the same PIN?  I do somply follow the instructions here - Blackberry protect restore - KB25063?

  Thank you.

  You're welcome and good luck!

• Problems of blackBerry Smartphones upgrade my Curve 8520 to the new version of the 5.0 software

  Hello

  I tried to update my BB Curve with the new software last night... I supported everything first... he crossed the 4 step process of update, but blocked on "restart" & just stood there.

  I know he said do not interrupt or disconnect during the update, so I went to bed & leaves to do it's thing... after 6 hours, he had not moved, I had to kill it.

  Now I've lost my contacts, history, files etc... purpose that I know they are on my PC somewhere because the update system has done its own backup, so I have to be able to 'restore' myself...

  Please can you help me?

  Thanks in advance, Simon

  Hi & Welcome to the community... !!

  First of all, please let us know, reloading the OS on blackberry is successful or not, so successuful then gr8.

  Secondly, as you said, you supported your device first of all, if you can restore the data from there, other wise, you can recover from the default backup location, where DM is saved automatically.

• BlackBerry smartphones, I am unable to restore my address book

  I backed up the data on my blackberry of the flame. I'm now trying to restore and it does everything perfectly but cannot restore my contacts. The notification I get is a gradation from the address book, making it impossible to highlight or it check for restoration.

  It then adds a note on saying: files grayed out are given read-only and cannot be stored.

  Which means that whenever I backup it makes my contacts read-only.

  anyone with the solution of why and how to solve this problem?

  Open the address book on the device. Press the menu button and go to the settings. Turn off sync wireless in settings and then try to restore again.

• E-mail blackBerry Smartphones upgrade error

  I have a torch 9800 and already two emails were put in place. Download phone messed up email and I am not able to access the e-mail box to manage my accounts or create new accounts.

  I could get the phone reset somehow, but this area of e-mail management now wants to upgrade to version 6.11.0419.0755. When I click NO, I still can't screen for managing my existing eemail. Thus, it seems that it is a Catch 22 and a bad. I should be able to reject any upgrade and continue to use the software.

  I made the suggested what I have read in this forum by going to att.blackberry.com and the other site but get an error when you use the launch button. 500 error page.

  I don't want to upgrade again because my phone is not working properly - this upgrade seems to affect the phone on all and not only electronic mail.

  News about the upgrade that will work properly or alternatives and why they don't work?

  Thank you
  Daria

  Hi David,

  About 500 error Page... I've seen where this happens when you try to access this site using a WiFi connection.  Disconnection from the WiFi and try to load the site via your 3G connection.

  Otherwise, excellent suggestion of HB.

• Charger for blackBerry Smartphones Application is now empty. That's happened?

  Hello I finally grew up Windows mobile and is went to Verizon and upgraded to a Blackberry Storm 9530. The software in the box was 4.7 version which seems to be the most up-to-date. I installed and plugged my Storm a couple of times and the Application loader would show all installed on my Storm. I installed some other applications on the side today without the software and it worked fine. In addition, they came into the Application loader with the default software loaded. Tonight, I decided to hang the storm back up the PC and I went to search for updates of my software. When he tried to download updates, he made a fatal mistake and the BB Desktop Manager crashed. My storm and then went to a white screen with a clock and would not answer. I had to pull the battery and put it again to start my storm to the top. Since then when I go to the application loader she only shows 2 apps I installed today and not one of the other applications so that I can delete or update. They seem to be on my Storm and function, but not in this list. I uninstalled the software and reinstalled after a reboot and show again that these 2 files.

  What can I do to fix my first BB which now seems to have broken?

  Thanks in advance,

  A user new and worried.

  Not to worry about.

  The two reboot the BB (power on and remove the battery) and restart the PC too.

  Check again.

• BlackBerry smartphone App World now blocks WiFi AND international vagabonds?

  I frequently travel to Israel with my AT & T BlackBerry. When I upgraded to App World 2.0, I was suddenly unable to use App World in Israel ("BlackBerry App World is not currently available in your country") unless I turned off my mobile connection and used WiFi.

  Today, I upgraded to App World 2.0.1.12 and now I can not use App World with WiFi! When you try to do, I get the message "you do not have a sufficient wireless coverage or your connection to the wireless network is turned off.

  RIM is trying to deprive international travellers? Is that going to be what pushes me to switch to the iPhone or Android?

  UPDATE!

  I just upgraded my Torch 9800 again (at least for AT & T customers) 6.0.0.526 (2342) OS and now AppWorld works again for me in Israel (have not tried WiFi - and I don't know if it's because the AppWorld is now available for all Israeli BB users or just roamers). I don't know if it is related to the upgrade (perhaps there is a new version of the AppWorld), but the boy I'm glad to have him back!

• BlackBerry smartphones not wiping data and restore the original downgrade OS?

  I have a 8820 with a damaged e-mail folder. I want to wipe the data. I upgraded to OS 4.5. I want to assure you that the wiping and restore to original settings will not downgrade my OS. It seems logical that this will not happen, but I want to make sure.

  Thank you!

  You are right. Wiping just clears the data of the device, not the operating system.

  The only way to downgrade the OS is to go into Add/Remove programs and uninstall the newer operating system. You will then need to download and install an earlier version of the operating system. Then, you will need to go into the Application Loader to load the older operating system on the device.

• Erase data blackBerry Smartphones BB9900 problem is, the restored data to office, work - can receive e-mails, do not send

  Had problems after synchronization and backup, 9900 wouldn't restart, was able to complete wipe through restorative local mobile (Brisbane, Australia).

  restore all data desktop, everything works, receive/send txt, phone.

  receive emails, can not answer or create new messages.

  Message: 'no message service set up, you will be directed to the configuration wizard to configure an e-mail account. fact that then 'check updates'

  then ask name Blackberry user Id (email address) I entered

  then Blckberry ID password I grabbed what I thought was correct.

  I used the same password I use for the BB9900, but is not accepted, and continues to ask for ID and password, I saw that if the BB has been "erased" which a new ID? Password must be registered. Tried to register again, would not.

  I stil have a Torch 9800, I used as a phone, which still works without problem ID/password for backup.

  What can I do with the Bold 9900 so he could leave e-mail send/reply.

  Thank you

  Hello

  Coussona1943 wrote:

  I used the same password I use for the BB9900

  If by that, you mean your device lock password, these powers are separated. ID of BB is the way that you associate your BB to BB - VRD and contains accreditation is very clean, which are separate from your password locking device, your credentials from the account of electronic mail and all other things.

  It seems that you do not know your credentials BBID, forcing you to reset the password:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question

  Note carefully that the reset password email is not, for reasons of security, delivered to your BB... so you will need to access non - BB to the e-mail account associated with your BB ID.

  Good luck!