BlackBerry Smartphones wiping broken phone before selling

Similar Questions

• Data on blackBerry Smartphones wiping old phone

  I just moved to the 9000 of the 8800.  How can I erase the 8800 before I have?

  Go to Options - Security Options - General settings

  Open the menu

  Select 'clear the cell '.

• BlackBerry smartphones, what to do before you sell my BB?

  Hi all. I have a BB 9650. I want to sell it to a potential customer. NOW, these are the things outside of WIPING, I can do before you sell and distribute mobile phone for him?

  Please, respond quickly.

  Thanks in advance.

  Hello rup831

  Please, read the Knowledge Base article and follow these steps that must be performed before selling our device:

  KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone 

   

   

  Good luck.

• Info of blackBerry Smartphones wiping out questions of curve

  Hello.  I upgraded from a curve to a "BOLD" and I will move the curve to someone.  I read the instructions on the safeguarding of the Picts., etc. and on the conduct of a wipe.  My question is, certainly the wipe erase all info & Picts that lie on the curve, right?  I know this question sounds stupid, but I read somewhere that some items after a wipe and I have to call my service provider.  What I have to call AT & T after having wiped the phone or is the wipe all I have to do before I will pass it on?  The other question is, I have to install/reinstall or upgrade the operating system, right?  The latest version of the OS is v4.2.2.170.

  I thank very you much in advance!

  Rosa

  Rosa, the browser may have disappeared if the phone is no longer on a data plan. It should reappear once it is activated on a plan. I don't know what your talking about when you say "media net".

• Data not updated blackBerry Smartphones when inactive phone

  Hi all

  Recently, I removed my main of my device e-mail address while he is on vacation.

  I just put back it, but now I find that data (emails and BBM) are not updated when the phone was in bag for awhile.

  If I put myself in response to or sending emails or BBM of unit all starts update again and all emails in circulation and BMMs come out at the same time.

  Everything working the normal flow is restored, but after being in the Pocket for awhile everything stops again.

  Any ideas?

  I noticed the problem when I started getting these archaic messages called SMS asking me why I do not answer to my BBM... naturally the idea of not receiving them is scaring me senseless!

  Kind regards

  Erik

  Hi and welcome to the forums!

  We need to know what version of the software on your device.

  Check the version of operating system of the device, and then use the correct steps to register your device. Basically, you refresh your network connection and the software to control the connection on your device.

  Thank you

  Bifocals

  KB23393 How to check the version of the BlackBerry Device Software installed on the BlackBerry smartphone

  KB00510 How to register a BlackBerry smartphone with wireless network

  KB02141 How to reset a BlackBerry smartphone

• Smart phone BlackBerry Smartphones wiped clean - all restored but NO E-MAIL

  My Bold 9700 was wiped yesterday (long story on the children playing with a password protected BB!) In any case, I was able to do a full restore of the backup on my desk minimal info was lost HOWEVER since the wipe clean I have not been able to set up my email properly on the BB accounts.  I go to "manage email accounts" and I still see all accounts there.  I select one, enter my e-mail password for this account and click on 'check' and each time (for each account) I get the following message - "sorry, impossible to continue your session. Please log in again. »

  Can someone help me?  I use this BB for work and I really need those on there email addresses before Monday AM.

  Thank you!

  Before Monday AM?  What in ten minutes?  We are here for you!

  From the browser on your phone, type http://mobile.blackberry.com .  Scroll to the bottom for Communications and electronic mail.  You can set up your email adddress (es) from there.

  I hope that helps you.

• BlackBerry Smartphones saved "BOLD" with Blackberry Protect but broken phone, can I restore contacts and calendar on a 9300?

  Hello everyone. I got a 9900 who went for a swim to China, and after having tried to save it with a bag of rice, I have determined that it is fried. I backed up my contacts and calendar with Blackberry Protect before that happened. I am able to get a 9300, but I'll be able to restore my contacts and calendar on it or do I need to get another 9900?

  Hello

  No you don't need the same phone.
  You can select while restoring with protect which phone you want to use the backup.

• My menu wifi blackBerry smartphones is broken

  My menu wifi is broken and rely on the wifi network menu... only an empty box with exclamation is delivered with an ok in it.

  Works previously configured and saved wifi.

  Please give a solution to this.

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  Good luck and let us know!

• Update device software BOLD 9780 blackBerry smartphone does my phone useless

  I upgraded my software for phones device yesterday after receiving a message to HIGH PRIORITY of my service provider to make a upgrade(EE/Orange). They stated that it was a mandatory update for Blackberry.

  After trying for hours to do on the network, it did not indicate "can't connect to the server upodate, please upgrade using your PC using Blackberry Desktop Manager".

  This was my next step.

  * I have backed up my device (yesterday) via BDM (desktop Manager)

  * Click on search updates

  * follow all the links on my BOLD 9780 device through blackberry Web site

  * Click on the link to check my device to update, get informed me "an update is available"

  * A method to update.

  The update returned with an error stating: "Options only 19 times out of 20 have been restored"

  Since then, my phone is unusable. The menu freezes, I can't highlight the options I get no blue outline around the menu options. my text does not work, I can not enter anything, type anything, the phone is constantly freezing and reset.

  I tried to reinstall the update that crashed the phone completely with "" "white screen of death'" ' showing error 507...  Please visit www.blackberry.com/507

  
  This page does not exist!

  I tried again to make an update and got my phone back, but with all the same problems of menu.

  I did restore my device from yesterday. Got my return of data personal, but phone still jumps in all directions, text messaging does not at all.

  I unplugged the battery lasts repeatedly reset and soft reset.

  I tried again to reinstall several times the device software and useless.

  I haved called my service provider and they said his broken blackberry, name of the contact.

  I contacted blackberry support pay crisis (01753 558410). They me redirected to support orange tech who were still more useless than before!

  they gave me the web address: http://uk.blackberry.com/support which was not helpful

  So I did spend the whole day. Finally, picking at the drop of water that brings me here (even tried twitter!)

  I can't do yet a security wipe because I can not enter "blackberry" because he is back with "input error, field application for closure" and even if I type, I can not see the text and continue by clicking on "wipe security."

  current software status is:

   

  B.O.S. 6.0 bundle 2949
  

   

  V6.0.0.668
  

  platform 6.6.0.236
  

   

  PLEASE HELP ME!
  

   

  My phone worked ok before that!
  

  A little advice.

  Not to go near the upgrade:

  9780jAllLang_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668_Orange_UK

  For 9780's "BOLD"

  use:

  9780M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain

  After BBSAk to wipe your phone.

  It works it seems so far... perfectly...

  There may be bugs in rel 2949

• BlackBerry smartphones had my phone 5 minutes and it already broke

  So my last blackberry which was exactly the same model (9360) was broken, so I called my provider and they sent me a new handset today and I just put my phone and he broke already, the first thing I noticed was wrong with it was after about 1 minute to have, when it wouldn't let me scroll among the trays with all the applications on the top bar where I can access to the options and then he decided to work but it froze quickly again, this time the trackpad was paralyzed and I could not scroll at all, but the phone it's self has not been frozen because I could always select return etc.

  I tried the battery pull and has not always helped and I'm about to throw my phone out the window...

  Is that what I can do to fix this problem or do I call BACK to the top of my career and have ANOTHER replacement sent to me after not even half an hour to receive my first replacement?

  I would like to do a reboot on the BlackBerry this way simple: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

  Then after that it is clearly restarted, leaving the camera for five minutes for the activity of initial data stop and the device should be usable.

  I hope that you have not received a replacement with a bad trackpad, but if you have, you definitely have a grievance with your mobile operator for replacement and get an Exchange once more. Sometimes things are just snake bit.

• BlackBerry Smartphones on (mobile) phone calls that my audio cannot be heard by the caller

  Just got a Blackberry "BOLD" replacement as a result of the original stops working (experienced a black screen).

  I can receive and send mobile phone, but my audio (speakers) may not be heard by the appellant or the person at the other end.  It's extremely frustrating.  My kids tried to call me and wish me a happy father's day, but they can't hear me.

  Can someone help me?

  If you look very closely at the top of the unit, which means that you are looking down on it from above, there is an icon of microphone with a line through it.  It's the button mute, and there is a good chance that you have postponed pressed her.  Press again to turn the sound back on and have your call of children that you back up before the father's day is officially over.

  Let us know if it helps to make a great father's day.

• Old blackBerry smartphones bump again phone?

  I recently sent my bb for repair, but I made a backup before you send it because I wanted to keep my contacts and apps downloaded in the case where they wiped.  Well, the phone was obviously have defected and send it again.  Is it possible to transfer my old backup on my new phone without going through my old phone here?

  Thank you

  When you open the Desktop software > restore screen, you should see an option to select your own backup file, in order to open a somewhat earlier. Can you do this?

  Maybe it will allow you to restore contacts.

• Time blackBerry Smartphones number my phone rings?

  I'm embarrassed to ask this question, but I can't find an answer anywhere.  When my curve 8520 Blackberry rings it does so twice which means I never answer and I always have to remind.  How can I change the number of times it sounds before cutting in my voicemail?  Thank you

  Program most of the carriers all phones it devices to ring a default value of 15 seconds.

  You can call your operator and ask that your time to ring to voicemail went to 30 seconds.

• BlackBerry smartphones hangs on phone Options

  I have a BB 8520 and it crashes on 'Phone Options' and when it hangs I can not pass and on the BB... I'll have to remove the battery and put it back to restart the BB...

  Help, please...

  Try to do a clean reload of your operating system.
  Read this:
  Http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...

• BlackBerry Smartphones save my phone

  Why I only get no response when I try to save my woth BlackBerry phone?

  You need a plan BIS in order to save your BlackBerry on the network. For more information, contact your service provider.