BlackBerry Smartphones on (mobile) phone calls that my audio cannot be heard by the caller

Similar Questions

• BlackBerry Smartphones recording a phone call from Blackberry Curve 8330

  Does anyone know how to do this?

  absolutely impossible to the EDGE opens its API

• BlackBerry smartphones define an exception so that the phone will then ring in silent mode

  Is it possible to turn my phone to the 'calm' profile and still have it ring for the people I have listed as important calls?  I called technical support at Telus, and they told me that it was not possible.  Ideally, I would like to turn to silent or phone turned off, but make the ring in an emergency.  I went to the profiles, edited the quiet profile, added the names of exceptions, made sure there was a ring assigned, and I still get no ring when one of my important calls between.  What escapes me, or is it not possible?

  Welcome to the forums sowens

  This how you configure exceptions: http://www.blackberry.com/btsc/KB11051

  It works for me, my exception, I use the profile set to "Loud" for my important calls even when my profile is quiet, it still uses the strong profile for important numbers. You can create your own profile and tell him to use one of your important numbers. If it does not work, do a battery Pull:
  1. remove the battery while the phone is turned on
  2. wait a few seconds before inserting it again
  3. wait for the long end of the boot process (takes a few minutes usually)

• BlackBerry Smartphones Boost Mobile 9310 BBM works not

  Hello

  I recently bought two 9310's to Boostmobile.com. I activated phones and have the phone service and SMS. Pins and MMS do not work.

  After completing the race of customer service Boost Mobile (called six times to unable to people who do not have the slightest idea how to diagnose my problem), I spoke finally someone who discovered that the PIN is recorded as a Sprint not a PIN brooch Boostmobile. For this reason, Boost system will not my access phone to BBM.

  According to two different techniques, support people, a Boost pin has letters in line and my two new phones to Boostmobile.com have not all letters in the axis. This is what tech to rush to stop support because they thought I tried to record a Sprint Blackberry.

  For the last week, I was not able to get the boost to activate BBM because of this problem. Given that I bought two new phones and they have this problem, I do not think that send them back to get more than two phones will probably solve my problem.

  Does anyone know how to get Boost to activate my BBM service? Apparently their system won't let not my phones access BBM because the system thinks that they are the Sprint phones, but Boost has told me they do not know how to solve this problem.

  I can't begin to tell you how frustrated I am with Boost on the many hours of time I spent on the phone still does not get a resolution.

  I spoke with the support of Blackberry, and they told me that they cannot help me because it is a problem of Boost. But has no RIM to Boost power supply with the phone that has the pin of Sprint?

  Frustrated. Help, please.

  A few days ago, Boost Mobile Tech Support called me to let me know that the solution to the problem is that I need new phones. The phones that I have conducted with a PIN Spint. A big boost Blackberry has a PIN that has letters in the spindle. Since my Blackberry has not all the letters in the axis, it was done properly and I need to return two phones to Brightpoint order new phones.

  I don't have confidence in the present, because I assumed that my chances were good enough get two more of the same since I was initially two phones with the same question. But after 10 calls to boost, hours on the phone with people clueless and not getting anywhere, I saw no other choice.

  Last night, I received a call from Boost Mobile Tech Support to solve this problem. I told the person who told me that the phones were made with a Sprint pin and I needed to get new phones again. He was surprised to hear that, and then he told me that this was not correct. He asked if I was OK with him pass my plan to a different plan then return it restores on my orignial plan. It was supposed to pass by the activation of BBM twice to get BBM activated their system.

  It worked!

  Here are a few things I learned on the Boost Mobile Tech Support:

  (1) the people you talk to are not technical. In fact, they were pretty clueless and do their best to avoid disturbing the staff limited to engineers. At best, they are a conduit for the engineers.

  (2) If you can not get a resolution after hours on the phone, insisting that a 'ticket' is written on your problem and note the number of the ticket.

  (3) make sure that you get the ticket number. If you do not, there is a strong possibility that they said they wrote a ticket but do not have. For some reason, they really don't want to write a ticket. I had to insist to talk to the principal contractor to get a ticket started. This was my 6th time that I called for support and it had not yet started recording.

  (4) make sure that what they have written information about the problem on the ticket. The supervisor wrote the ticket because my phone has no cell service. When I called the next day to learn more, I got the person read the ticket for me and I found that my BBM problem has not been registered.

  (5) make sure that the information contained in the ticket are to the point. Engineers use this information to give a technical support more ideas on how to solve the problem. Then support will call you to try the idea of the engineer. Remember, technical support is an intermediary to the engineer. If technical support writes a wrong description on the ticket, the engineer will not be able to give good advice.

  (6) If no ticket is written when you get off the phone and the problem is not resolved, then you will have lost all of your time on the phone. Next time you call, you'll be all over again. It took me five calls until I discovered this.

  (7) the false information to support tech clueless that they believe are true, but not sure if it's true or not. You call then return another day, while the next person to whom you are speaking is in disagreement with what the previous person. You call then return another day, and you get yet another contradiction. I couldn't on how this happened.

• Problem blackBerry Smartphones T Mobile browser

  Hello everyone, I just activated a monthly plan with T-mobile for my torch 9810, I can't access a Web page except the home page. I'm a timed message.

  I can access all the sites using the browser opera without any problem, that would be me mind not normally, but I don't see a way to make the browser opera, the default browser. has anyone else had this problem and managed to fix

  I was on T Mobile mount and they forced me to change certain settings without success, at the end of the call the tech guy told me that I have to live with it.

  all thoughts

  Thanks in advance

  mast

  You'll just have to live with it?  And they pay these people to solve your problems?

  Let me assure you here and now, you don't have to live with it.  The tech answer is unacceptable, and I hope you get a chance to say that T-Mobile.

  Okay, enough ranting.  As a general rule, if the Opera browser works and your BlackBerry browser does not work, this means that you have a package of generic data for your BlackBerry as opposed to an appropriate data BlackBerry (BIS) plan.  The tech did you know you have a BlackBerry phone?  I recall and make sure that this is the case.  Once you have recalled and confirmed, you'll want to register for the phone on the network.  Do so by following these guidelines:

  http://www.BlackBerry.com/BTSC/KB00510

  Next step, return of service on your phone directories:

  http://www.BlackBerry.com/BTSC/KB15402

  Finally, remove the battery while your phone is on, and then replace it.

  If these steps, excellent work.  If this is not the case, call the T-Mobile and explain that these steps were not working and like you a have the problem solved by them, or (b) do you have your problem of lift on BOARD for resolution without cost to you (that is your right if they cannot solve it.  It's actually in their contract with RIM).  In no case you "have to live with it."  I've never heard something so ridiculous!

  Keep us updated on your progress.

• BlackBerry® Smartphones Pearl 8100 phone deletes text and e-mail below 400 k, 'known problem '?

  I have a memory card & everything I can possibly put out there is stored there (music, photos, etc.).  I have deleted a large number of programs supplied with the phone to free up memory & have added only Facebook & a Sudoku game. I called technical support for my service provider (T-mobile) and I described my problem to them.  They walked me through how to delete my browser cache & Facebook, so I now do it on a regular basis.  I had summer through my text messages and delete the ones on a basis regular, with maybe 3 saved max.   Support says that my phone will start automatically remove my text every time messages that my free files is lower to 400,000.  My question is, what am I missing?  What else is eating my free files?  Today, I always had to take the battery out of my phone and it reboot because it says my free files sucked!  When it was done to reboot itself, it had 11 million free files!  What is the problem with this phone?  I have the latest version of the software I can get, which is a version of 4.2 because I said that T-mobile will not support the 4.3 (extremely frustrating because all the cool stuff to download requires 4.3).  I told that I qualify for a new phone without penalty in August... Should I just hard out and switch to a curve?  New models are pearls less buggy?  I really like the Pearl it corresponds very well in my hand and can easily fit in my pocket, but the function is SO much more important than fashion.

  Thanks to all those who can answer me with a better solution, or who has had experience with the Pearl & T-mobile.

  I used to use a BlackBerry Pearl, myself and many loved.  I found this article on the site Web of BlackBerry that can troubleshoot and it seems that some of the suggestions that you already follow:

  www.blackberry.com/btsc/KB14320

  Hope that helps.

• BlackBerry Smartphones able when incoming calls use ringtone or vibrate only?

  I plan on getting a Pearl 8120 as soon as my discount comes in at T-Mobile and there is a feature that I really hope that there or that there is an app that will do it for me.  I wish I could when incoming phone calls warn me with only buzzer and when they use an audible ringtone.  Something like: 08:00 - 10:00 only vibrate, ringer from 10:00-14:00, 14:00-17:00 only vibrate, 17:00-08:00 ring on, etc., a mode of week weekend vs would be great too.  Is this possible?  I can't see the pdf manual, but I always hope.

  Thank you.

  Thanks anyway, teddana.

  For future researchers, I found two who would do it, but there is a trap for them.  Due (according to them) integrated security Blackberry, nor can make the changes, while the keypad is locked.  If the keypad is locked at the moment where you plan a change to vibrate at audible ringtone (or more), they will inform you by vibrating the phone it's time to make the change, but the user must unlock the phone momentarily to allow the change.

  They are of Toysoft Profiler and the other is called profile Scheduler.

• Shutdown of blackBerry Smartphones adding + when a call from address book

  Hi, I have an 8830 from Verizon, and I am currently in China. I use a local prepaid card of SIM of China mobile and it works fine. China mobile phone numbers start with 13XXXXXXXXX. I recorded a number in the address book (for example 13888888888, without country code), but when I open the contact and select the call number 13888888888, one more is added when he calls the number that looks like this + 13888888888... of course, this way the phone makes a call to the United States, which is not what I do. To work around this problem, I need to save the number as 8613888888888, so that when the sign is added, he finds the appropriate country code and the Chinese dial without problem, or save the number as + 8613888888888.

  But I don't want to fix all change all the numbers, and I want to know why it is adding the most? Y at - it an option to disable this feature?

  For info, if I [i] call [/ i] the number manually as 13888888888 instead of calling it the address book, it does not add the most...

  Hi saab_rider and welcome to the BlackBerry Forums

  Try this please, go to the phone (by pressing the green button), menu, options, secruit call, change of an unknown country code, try again and let me know please, thanks.

• Data not updated blackBerry Smartphones when inactive phone

  Hi all

  Recently, I removed my main of my device e-mail address while he is on vacation.

  I just put back it, but now I find that data (emails and BBM) are not updated when the phone was in bag for awhile.

  If I put myself in response to or sending emails or BBM of unit all starts update again and all emails in circulation and BMMs come out at the same time.

  Everything working the normal flow is restored, but after being in the Pocket for awhile everything stops again.

  Any ideas?

  I noticed the problem when I started getting these archaic messages called SMS asking me why I do not answer to my BBM... naturally the idea of not receiving them is scaring me senseless!

  Kind regards

  Erik

  Hi and welcome to the forums!

  We need to know what version of the software on your device.

  Check the version of operating system of the device, and then use the correct steps to register your device. Basically, you refresh your network connection and the software to control the connection on your device.

  Thank you

  Bifocals

  KB23393 How to check the version of the BlackBerry Device Software installed on the BlackBerry smartphone

  KB00510 How to register a BlackBerry smartphone with wireless network

  KB02141 How to reset a BlackBerry smartphone

• BlackBerry Smartphones backlight turns off after that I have a dial

  Whenever I have dial a number, the backlight turns off until the time wherever I disconnect. So if anyone wants any information about me that is stored on my phone, I can't just read from the phone. I got to wait for the call ends, find the info and then call them back!

  What is the use of call waiting if I can't see who's calling while I am already on another call.

  It's frustrating, I tried Googling, but have not been able to solve this problem. My bb torch is only 7 days old!

  Help, please!

  p.s. extending the duration of backlight in 'options' doesn't help either.

  Your flashlight is not only a smartphone, it's a "smart phone".  When you dial a number and place the phone in your face, the photocell detects this and turns off the display to save battery power.  If at any time you need to remove the phone from your face during a call (to add some numbers or receive another call, etc.), your phone reactivates the backlight, so you can see what is on the screen.

  If this isn't the case for you, remove the battery while your phone is on, then replace it (to do outside of a call, not on a call).  Try once more after that to dial a number.

  Let us know if that helps you.

• BlackBerry Smartphones BB Curve 8520 (call and network problems)

  Hello

  Recently, my BB Curve 8520 got damaged by water & with immediate support from a local vendor, it got fixed.

  Just after 2 days, it has some issues of appeal & off-grid chess. To validate the question with the handset, I checked the SIM card even with other mobile & it worked perfectly.

  Now,.

  Should I go to an authorized service center to solve this problem?

  (If Yes, then please suggest a BB in Vadodara official service center.)

  OR

  Do we not have an easy solution?

  Thank you

  Kailash-

  Hi shahi_kailash

  Welcome to the Forums of the BlackBerry Support

  Check here and locate the authorized Service Center near you, service centers for the BlackBerry Smartphones in India . But FYI as much as I know they will fix all the water damage to devices.

  You can contact any local Mobile repair shop and see what they can offer. But more often in a water damage repair BlackBerry smartphone will cost a lot and you can't guarantee that it will work perfectly over a long period, you may experience the same problem right now or a new. So I think better to buy a new device or an opportunity instead of this unit damaged by the water.

• BlackBerry Smartphones do not connect calls or SMS!

  Lately when someone calls or texts me it won't appear it on the journal. Is there something wrong with my phone or the program? I need help because I love this phone and don't want to have to replace it!

  Perform the following steps-

  1. Give a soft reset by removing the battery for 30 sec.
  2. Check the amount of memory is free in your device to Options -> status -> free memory. To view all aspects of database go to Option -> status -> click on the Menu button and then select the database size
  3. Remove the less frequently used application. To remove go to Options -> Advanced Options -> Applications -> highlight the application you want to delete-> click Menu , and then select Remove
  4. If you stored your image in the memory of the device to move them to your media card

  Check the below knowledge base-

  How to qualify for low-memory situations on the BlackBerry smartphone

  How to maximize space and power battery life on the BlackBerry smartphone

  Lack of memory according to the free file on the status display field

• Texts of blackBerry Smartphones SMS and phone numbers in endangered!

  I can't understand this!  When I receive a call or a SMS text, make a call or send an SMS text message, it appears for about 1 minute, then disappears.  I actually hear the signal that I received a text, but by the time I get to the phone he left.  However, my emails are still in the thread until I have like 10 or 12, then start the abolition of his post earlier.  I used to keep emials, phone numbers and the text on my phone for a month.  Did anyone had this problem.  It is not checked to 'hide' the messages that I checked in the text SMS option.  Help!

  First thing? Check the file without Options > Status, what is the number to the free file?
  Now, remove the battery from your device, hold a minute, replace, and restart. What is the free file now?

  Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

  And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

  Other links to read:
  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
  http://www.BlackBerry.com/BTSC/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

• BlackBerry Smartphones Garmin Mobile EU unable to connect to the server.

  Hi all!

  Sorry for the bad English, I hope you understand. I just bought Garmin Mobile for my BB 9000, installed, but the program cannot connect to the internet, it is said: "network connection not available. Please try again later. If the problem persists, contact the service provider. (Code: 405-050)

  I have an internet subscription, eBuddy both Opera Mini connected without worries. I called the support of the operator of mobile phone (T-Mobile, Hungary) and they said its because I do not have the Enterprise subscription, only instant submarines and they do not know what can I cause the sub of the company. is very expensive, its for companys, not for personal purposes.

  Do you have any idea what can do? Maybe I can connect throu Wi - Fi? Please help me.

  Thank you very much, Laox

  Dear everyone!

  First: sorry for the bad English :-)

  I have my Garmin to work. Yesterday, I did a full security check of my mobile. What does a hard reset (removed all memory of the phone) and now installed back safety record. I didn't do anything special, just started the Garmin and its worked. Why? I think that the phone can't install Garmin correctly the file downloaded, but when I deleted and has let the BB Desktop Manager to install it that everything went very well. If someone has the same problem try this option, its worth it!

  PS: of course, I wrote a letter to BB and Garmin support, but no one knew the problem...

  Bye!

• BlackBerry Pearl 8130 Blackberry Smartphones - Virgin mobile provider

  I'm with Virgin Mobile, God bless 'em, they're beautiful, BUT maybe they are as new to the Blackberry world as I am, I have a few questions, I really hope that someone can help me with

  (I) I searched high and low (after hours of customer service) for the Web site of Virgin blackberry that my camera won't let me change the signatures go out with my email.  The documentation says I can do it on e-mail settings options, but I can't, it does not appear. I don't have the thing of the companies Exchange and Office Manager has been pretty useless - it won't import my address book from outlook, but it's a story whole nother. Anyone know how I can change my signature?

  (2) reading these posts I see people talking about software updates of their carrier -? As I said, my career is not a blackberry Web page and I don't know where I would get the updates.

  (3) desktop manager; I'm not sure that it's the same my blackberry reading correctly, now it says battery level 64%, but according to the icon on the phone, it's almost 100%.  I'm so confused.  Any help would be greatly appreciated-

  Oh, and I'm in the Canada.  If that makes a difference

  Thank you

  GB

  Hi and welcome to the forums!

  site of the https://bis.na.blackberry.com/html?brand=virginmobile BIS 1) for virgin mobile (Google search)

  2) https://www.blackberry.com/Downloads/entry.do?code=224E5E49814CA908E58C02E28A0462C1 Blackberry download Vigin mobile

  (3) specify your PC, operating system, Version of Outlook and the Version of the Desktop software you use.

  Do well from there, OK?

  Thank you