BlackBerry Torch 9850 smartphones can't hold the charge after OS update

I updated my blackberry last Wednesday with the latest OS (7.1), and since then my phone will not hold a charge.  I started noticing this Thursday, and it got progressively worse.  A full charge will last 4 hours.  I changed the battery for a new one, but nothing helped.  The phone will not hold a charge.  He, however, still will load with two batteries (old and new) and after it is loaded (after having been totally dead) it lights, etil connect to Blackberry desktop software.  It will not just hold the load.  Please help... What can I do?  Note: I live in the Mexico and have no warranty, so I can't return the phone.  So please, someone help with ideas that do not include getting a new phone, if possible.  Thank you!!!

Hi beccaethompsonand welcome to the community of BlackBerry Support Forums!

You have applications that run in the background? Press and hold your menu on your BlackBerry® smartphone to open application selector to see what is running.

Thank you.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Torch 9810 smartphones does not accept the App World Ts & Cs and can not install applications

    Hi, I had a search in the forums and knowledge base and has not been able to find an answer to this problem.

    I have a new Blackberry Torch 9810 on O2 to the United Kingdom. I have Blackberry App World installed and I have App update the icons in the my messages folder. Whenever I try to go to my Apps and install updates in the App World, I get the terms and conditions window if poster, I scroll down, click on 'accept' and the window disappears and nothing happens. I click on my Apps again, same thing, window appears again.

    I uninstalled App World and reinstalled and I still get the same problem, I can not get the Ts & Cs to accept so can't update my apps or install others. If someone else has had this problem and is there a solution?

    Thanks for your time.

    Ant

    OK... try this...

    (1) make sure that you already have the RIM desktop software installed on your PC:

    and have executed at least once with your BB attached (so that it can do it's initial configurations).

    (2) attached via the USB port of your PC (the software didn't need to run)

    (3) launch the browser on your PC and go here:

    Leave the plug in install and 'connect' to your BB ID account (via the browser/PC)

    See if that allows things to configure correctly.

  • BlackBerry Torch 9800 Smartphones: Gel and showing the hourglass

    I live in the Canada and when I cross oever in the United States that I have to close my provider to avoid paying roaming charges...

    I did often in the past with no problems until yesterday...

    Since I turned it on, the hourglass icon appears every few seconds which is very annoying!

    My BB is only 18 months old, but I must say seriously, I think I have a lemon. I have always had weird problems with it. None of my friends have problems.

    This really makes me think so to Apple!

    Does anyone else have this problem later with their Torch 9800

    Thank you!!

    Hey Smirnoffgirl,

    Welcome to the community of BlackBerry Support Forums.

    I can certainly help you.

    Follow the steps in this article to resolve the problem: www.blackberry.com/btsc/KB10307

    Let me know if you have any other questions.

    See you soon.

  • Replacement of blackBerry Torch 9850 Smartphones?

    I feel stupid, but it's like your too far into the forest to see the trees. I am a bell type sound whenever I get a FB message. I can't find where to change the setting ring. I'm sure its under Options, but where?
    This model as well as old 9850 has also a parameter on the keyboard of the language. Down below on the left next to the space bar, he said. When you click it, it opens a list of languages, English being questioned to show. How can you get rid of this? I feel it is supposed to be a? Symbol here.

    LCromwell wrote:
    I feel stupid, but it's like your too far into the forest to see the trees. I am a bell type sound whenever I get a FB message. I can't find where to change the setting ring. I'm sure its under Options, but where?

    Hey, open your profiles (on the home screen, the upper left speaker icon small touch.)

    Press on "change sounds and alerts.

    Touch profile management

    Touch your profile that you use most, such as 'Normal '.

    Touch each other.

    Press on Facebook and change the sound to silence or what you prefer.

    Do the same for Facebook Messenger or Facebook Chat.

    The same for any other profile, you do not want to hear this bell notification (for example, if you use the Loud profile or medium often.)

    LCromwell wrote:
    Down below on the left next to the space bar, he said. When you click it, it opens a list of languages, English being questioned to show. How can you get rid of this? I feel it is supposed to be a? Symbol here.

    Is on the keyboard in Portrait or landscape?

    Open your list of Options (from the home screen, touch the upper area > scroll down to Options)

    Typing and language

    Contact language

    Make sure that all languages are defined in ENGLISH. Look at the bottom of this screen and all those English too well defined.

  • BlackBerry Torch 9800 smartphones does not detect the wireless Ad Hoc network

    I try to connect my Torch 9800 for the ad-hoc WiFi network, I put in place on my Windows 7 PC with Internet sharing.  However, the torch does not list even the SSID in the list of detected networks.  I confirmed that the network Ad - Hoc on Windows 7 is in mode ' Waiting for Users ' and the torch can detect other networks nearby.  I tried clicking on "Other ways to connect" and manually enter the SSID, but it still doesn't work.  I've also confirmed that other devices (an another laptop Win7 and an iPad) have no problem connecting to the Ad Hoc network and Internet connection sharing.  Any ideas?

    * AT & T wireless

    * Bundle version 6.0 267

    Hi and welcome to the forums.

    I'm sorry to say that for safety reasons RIM disabled their devices to connect to ad hoc networks

    I know that his frustration... Sorry

    Good luck

  • BlackBerry smartphones can not access address book after software update

    I'm unable to access the address book by default after doing the update - I have restored my backup and it's all there, with the exception of my contacts.  When I open my address book it is labeled personal and there are no address and when I add a contact, it is not displayed, but I noticed that when I go in the options, it shows only default under 99 entries with address books and when I try to add a contact, it does not show in the list on my phone but the number of entries in the book of failure goes up so they go in that one but I don't can not access?  No idea how I can get back my contact list? (hope that makes sense for a person )

    Thank you

    Normal 0 false false false MicrosoftInternetExplorer4 / * Style Definitions * / table. MsoNormalTable {mso-style-name: "Table Normal" "; mso-knew-rowband-size: 0; mso-knew-colband-size: 0; mso-style - noshow:yes; mso-style-parent:" ";" mso-padding-alt: 0 to 5.4pt 0 to 5.4pt; mso-para-margin: 0; mso-para-margin-bottom: .0001pt; mso-pagination: widow-orphan; do-size: 10.0pt; do-family: "Times New Roman"; mso-ansi-language: #0400; mso-fareast-language: #0400; mso-bidi-language: #0400 ;} "}

    Hello LeslieV and welcome to the forums!

    You can have an address book on filter, to check this setting open the address book, and then click the menu button, and then select filter, if business or personal is checked, uncheck both and then see if you are able to access your address book.

    If the above does not resolve the question can you please let us know what device you are using and what version of the software is on the device?  The version of the software is under Options-> on, the software should be 4.X.X.XXX.

  • Smartphones blackBerry Torch 9850 band Base

    Torch 9850 operate in the GSM 850 MHz - 1900 MHz band?

    Hi and welcome to the Forums!

    For more details, see the following page:

    Down, there is a 'Network' link that will give you the exact frequencies the device works with.

    Good luck!

  • BlackBerry Smartphones Blackberry Torch 9850 shut off and really slow

    A couple of days my blackberry torch 9850 cut randomly during the day and since then has been so slow to (I timed it) 45 seconds to open an e-mail message. I tried to take out the battery, I have reset several times and I'm working on the reinstallation of the operating system.

    I read a lot of forums and most places say I should do an OS reinstall all the few months because IT IS a FEATURE OF this PHONE! ??? Is there a difficulty standing for this or I have to go back to my android?

    most of the time the OS is stable enough, it may be a few improvements to a new OS with an old app causeing it.

    On device, go to Options, device, application management is a great way to see what your applications with your use of the CPU on #Torch. Simply drag bar greater than CPU and see what happens. Also touch the CPU menu to see other time variables. I discovered that an application has been eroding CPU cycles on my own

  • BlackBerry Torch 9800 smartphones will no longer display the global icon

    Hello

    I have a torch 9800 and updated Os 6.0...  I live in Virginia and use AT & T Wireless.  I love this flashlight and want to stay with her, but I had some problems with an inability to reinstall the programs that I had uninstalled months ago... I would get an error when loading the program after you have reinstalled it.  I had read about it and I decided to not worry about this and passed without these programs.

    Now... Today I have app world?  I uninstalled and reinstalled several times.  Read many forums and even wiped the phone and reinstalled still no app world.  I you need help, because I had (thorugh installed app world) programs and would like to reinstall them.

    I currently have the Blackberry Torch 9800 3 g, WiFi with the Bundle 6.0 2647 (v6.0.0.600, platform 6.6.0.223)

    Any help is appreciated.

    JSanders message (last BONE 9800: 6.0.0.666)
    Options
    29/09/2011 12:10 AM) worked for me!

  • How can I hold the public IP address on a specific profile on the asa 5510

    Hi guys

    How can I hold the public IP address on my session NAT VPN cisco customer for no one else can use it? I have a cisco ASA 5510

    the Interior is 172.10.20.86

    public 166.245.192.90

    Need to call my ISP?

    Thank you

    Sorry to say but your qustion is not very clear. Can you please post what you are trying to achieve?

    Thank you

    Ajay

  • How to make the slideshow to work and how many seconds can I hold the blade during?

    I need to get the slideshow to work and I can't not to understand and second how can I hold the blade during?

    You can adjust the speed of transition to the slide where the speed will determine the change on slides. Alternatively, you can configure CV after which held the blade until the set time in recovery after to complete the loop.

    Thank you

    Sanjit

  • I installed 5.6.2 Pages but all my old documents will open with ' 08 how can I delete the Pages ' 08 and update all the old documents

    I installed 5.6.2 Pages but all my old documents will open with ' 08 v.3.03 How can I remove the Pages ' 08 and update all the old documents

    5 pages is located in your Applications folder.

    Pages ' 08 is located in your Applications/iWork ' 08 folder.

    If you open your old documents Pages ' 08 with 5 Pages it will convert and if not damage, remove a large number of useful features.

    You will probably regret upgrading to 5 Pages which Apple has made extremely inconsistent and keeps changing its file format.

    Peter

  • How can you cancel the download of an update that was started by after having pressed the button "Check for Updates" in the window "On Firefox", please?

    How can you cancel the download of an update that was started by after having pressed the button "Check for Updates" in the window "On Firefox", please? If possible, please cover all platforms, Mac, Windows, Linux, although the first mentioned is what currently applies to my situation.

    Thank you.

    Such a download is usually recorded in a updates or updates folder in the program folder or the Firefox application.
    You can delete this folder to cancel the download.

    If the files have already been downloaded, then delete the files in the folder updates\0 and updates.

    Mac: /Applications/Firefox.app/updates "/path_to/Firefox.app/Updated.app"
    Linux: "/path_to/firefox/updated"
    Windows: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
    
  • Where can I download the latest apple software update

    Where can I download the latest Apple software update.

    Software update for what?

  • I can't install the SP3 from Microsoft Update Center

    I can't install the SP3 from Microsoft Update Center.So I contacted Microsoft Support and ran diagnostic scan tool and sent the results. They send e-mail attachment reset_subinacle. It's done. FAILED. I tried 3 times and 2 days later... still cannot copy beethov9.wma. file. So now what should I do to get this SP3 on my son's computer? My son has enough disk space for SP3 and I made sure and prepared for this installation. Does anyone know what I need to do? Help!

    Ideas:

    • You have problems with programs
    • Error messages
    • Recent changes to your computer
    • What you have already tried to solve the problem

    jneen420

    Yes, I'm familiar with your recent discussions on this particular computer as well as the fact that he gave to your son as a used computer. Be so familiar with the history of this computer, I feel confident in saying he was already infected when he gave your son.

    I fear that the only way to get this computer secure and fully patched to Windows Update will be formatting the hard drive - and then do a clean install of Windows.

    Since you don't have the disks that originally came with the computer (and assuming that the original owner would have given them to you when gave you the computer if there were), we must assume (or at least to cross our fingers and hope) that there is a hidden restore partition that could be used to return the computer to the condition it was before first it left the factory. I can assure you that can support Dell & will help you, if not directly through the Dell Community forum:http://en.community.dell.com/support-forums/desktop/f/3514.aspx

    Follow the instructions below:

    Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

    HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

    Once installed the clean, you will have the equivalent of a "new computer" in order to take care ofeverything on the next page before otherwise connect the machine to the internet or one local network (i.e. other computers) and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

    4 steps to help protect your new computer before going online
         http://www.Microsoft.com/security/pypc.aspx

    Other useful references include:

    HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

    HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

    Tip: After getting the computer fully patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029

    NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free AND download/run the removal tool appropriate prior to installing the updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 must be installed).

    Norton Removal Tool
         FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer product removal tool
         http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

    If you need extra help (in addition to that provided in the Dell forum), please start a new thread in this forum MS:http://social.answers.microsoft.com/Forums/en-US/xprepair/threads

    If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility. Expect to pay about $150 USD (or more) for this service.

    [Yes, times are tight for all of us right now. [You might find a computer local club or a technical school that could do this work for you free of charge.]

    Wish I had better news for you, Jeannine. Good luck!

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Maybe you are looking for