BlackBerry Z10 battery not charge

charge the battery up to 90% that stuck to there. not 100% load complete. before this os bb10.1 have this problem. after update to os bb10.2.0.415 this problem coming. I need solution.

my BlackBerry pin is {DELETED}

MOD Edit: Remove information staff to comply with the Community guidelines and the terms and Conditions of use.

With the phone off, plug the charger into the phone and the wall jack, 10 minutes, with the charger plugged in to the phone and taken to remove the battery for 3 minutes and then replace the battery and continue to charge the phone.

Tags: BlackBerry Smartphones

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