BlackBerry Z10 sound profiles does not

I am using BlackBerry Z10 for the last 4 weeks and BlackBerry for 3 years, and so far all very well, with this new phone until yesterday. I was using the phone normally when all of a sudden, he stops himself and since it restarts itself I can't change my notification profiles, it is stuck on the silence, my LED doesn't flash when I get texts, it is impossible. I went into a store, EA, they told to upgrade my software to the next version, I did it, not to fix a problem.
Reminder, my sound profile is stuck on silent, don't change no matter how much time I try, and my led flashes even when I get a text. Any help appreciated, thanks.

Solution!
(1) while playing music:
(2) open the back cover,
3) press the buzzer of connection on the back (just below the location of the battery). Even now, I managed to apply pressure to the power supply without removing the lid, while playing music. It works!
(4) fixed!

In fact, I had my replaced BlackBerry until I knew the Solution. Not even the carriers know this solution! Thank you BlackBerry to another question on the flagship model. Disappointed. .. .and this from a massive loyal BlackBerry user... and creating this forum account to be able to help other users, pain!

Found the Solution here:
http://forums.CrackBerry.com/BlackBerry-Z10-F254/no-sound-problem-Z10-not-like-other-people-781693/

Tags: BlackBerry Smartphones

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