BlackBerry Z10 Z10 BBID basically frozen, will not let me check

All I want is a ringtone, lol! I could not remember the password, so I did the steps to reset, and it won't let me. Any help is totally appreciated! Thank you!!

Wow! Ok. Well, the good news is that you should be able to do a security wipe and then sign in with your new BBID. The bad news is that you will lose all the data that you are currently running on the device. If you have photos or videos make sure they are saved on the press card. If you have contacts that are not associated with an email account, then you can write some of them down if you can re - enter later. I do not recommend save contacts and calendar in an e-mail as Outlook.com account.

If you make a backup, it will be under the old BBID and you will not be able to restore under the new BBID so there is no reason to do that.

I know it's a real pain but consider yourself very lucky Protect has not been activated. If it was that you would even be able to clean the unit.

The wipe of security can be made by going to settings > Security and privacy > Security wipe. This can take a long time then plug it in and leave it alone for a few hours so he does the wipe.

Protect is a great feature, but you have to keep track of your BBID password and NEVER remove a BBID which is currently in use.

Tags: BlackBerry Smartphones

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