Blu Ray Burner will not play Blu Ray
Hello
I have a dv6-ww142av. I ordered my computer a few months ago, but today is the first time I'm trying to play a Blu Ray. The computer has a Blu Ray burner installed. I inserted the disc (from Lost) in the computer and the HP software popped up.
It says "ready to play disc. Press play to start. ' so I did, and nothing happened. I checked to make sure that the software is updated and I made to each requested update from me.
If you know what goes wrong, I would appreaciate your help!
Thank you for considering this question,
TREV-
Hi Alain,
casstjc wrote:
Hello
I have a dv6-ww142av. I ordered my computer a few months ago, but today is the first time I'm trying to play a Blu Ray. The computer has a Blu Ray burner installed. I inserted the disc (from Lost) in the computer and the HP software popped up.
It says "ready to play disc. Press play to start. ' so I did, and nothing happened. I checked to make sure that the software is updated and I made to each requested update from me.
If you know what goes wrong, I would appreaciate your help!
Thank you for considering this question,
TREV-
Here is a link to the web to your computer laptop support portal.
I recommend that you download and install the appropriate operating system software HP MediaSmart DVD.
You will find the software in the download page of drivers & software under the software-multimedia section.
Be sure to restart Windows after you install the new driver.
Install the current and try again your Blu - Ray disc. You check that the drive works on another player?
Best regards
ERICO
Tags: Notebooks
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