Blu Ray Burner will not play Blu Ray

Hello

I have a dv6-ww142av.  I ordered my computer a few months ago, but today is the first time I'm trying to play a Blu Ray. The computer has a Blu Ray burner installed.  I inserted the disc (from Lost) in the computer and the HP software popped up.

It says "ready to play disc.  Press play to start. ' so I did, and nothing happened.  I checked to make sure that the software is updated and I made to each requested update from me.

If you know what goes wrong, I would appreaciate your help!

Thank you for considering this question,

TREV-

Hi Alain,

casstjc wrote:

Hello

I have a dv6-ww142av.  I ordered my computer a few months ago, but today is the first time I'm trying to play a Blu Ray. The computer has a Blu Ray burner installed.  I inserted the disc (from Lost) in the computer and the HP software popped up.

It says "ready to play disc.  Press play to start. ' so I did, and nothing happened.  I checked to make sure that the software is updated and I made to each requested update from me.

If you know what goes wrong, I would appreaciate your help!

Thank you for considering this question,

TREV-

Here is a link to the web to your computer laptop support portal.

I recommend that you download and install the appropriate operating system software HP MediaSmart DVD.

You will find the software in the download page of drivers & software under the software-multimedia section.

Be sure to restart Windows after you install the new driver.

Install the current and try again your Blu - Ray disc. You check that the drive works on another player?

Best regards
ERICO

Tags: Notebooks

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