Blu - ray disc is not recognized in my laptop HPdv9843cl

I have a HP laptop (model dv9843cl) which has a blu ray cd rom BC-5500 ATA a optiarc. At first it was working fine and I was able to watch a movie on blu ray cd. Sometimes, back he stopped play blu ray CD (including the one that used to be played earlier). There is no problem with the other CD. When I try to play a blu ray cd he repeats to me "insert cd". Can someone please. Thanks in advance.

Common issues with the Blue Ray movies

http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c01361837&cc=us&DLC=en&LC=en

Tags: Windows

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