Bluetooth radio not in Device Manager

I recently bought a HP envy 15-j063ei and a clean installed Windows 8 for windows 8.1.

I remember the bluetooth works on the original OS. Now it does not even appear as a unit installed bluetooth, there is nothing obvious in the Device Manager even by there is a FCC ID in the Bios and the original specifications ay that a bluetooth radio is present in the laptop.

I have installed all three bluetooth http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=za&dlc=en&sw_lang=&product=5393... drivers driver quallcom said something, of not being able to detect the bluetooth device.

I'm still trying to install or even check if I installed all drivers listed under network, but yes, thought I would ask.

Thank you

Hello:

I see what you mean... I see no BT device category, or even a unit in need of a driver.

However it would be the Bluetooth driver and software you need for the card Ralink WiFi your model has.

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswItem%253Dob_130262_1&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

Specifications of product for your model page shows indeed that it comes with built-in bluetooth.

http://support.HP.com/us-en/document/c03794873

Tags: Notebooks

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