BlueTrack explorer, mouse with broken transceiver

Hi, I have a mouse Explorer V1.0 with a broken TRANSMITTER/RECEIVER, I got a new transmitter/receiver from a friend. They don't connect, how can I fix it?

the transceiver is 2.4 Ghz v4.0

y at - it a reset or matching option.

thanx

Hi dodo1871,

 
We suggest you to check if the mouse is detected in Device Manager.
a. Click Start, type devmgmt.msc and press to enter.
b. expand mice and other pointing devices.
c. check if the connected mouse is detected in the list.
Also download and install the right mouse software. Click on download software

Once the software is installed, restart the computer and check the difference.
If the problem continues, check if the mouse works on another computer to cross check if it is not damaged.
 
Kind regards
Syed - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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