Bought lightroom in the past on Windows, now using Mac.  Upgrade? Buy again?

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• I bought cs5.5 in the past and I now try to download to my new computer, but can't seem to find the original for this disk. If I have my serial number in order to allow the download. What can I do?

  I bought the cd of the suite cs5.5 in the past and I now try to download to my new computer, but can't seem to find the original for this disk. If I have my serial number in order to allow the download. What can I do to get these programs to download to my new computer without having to buy them again!

  Have you tried to download it from this page? - Products download Adobe Creative Suite 5.5

• I bought first elements 14 online just now, unfortunately, I saw that I bought the version of Windows on my Mac computer. How can I access the program to be a Mac?

  I bought first elements 14 online just now, unfortunately, I saw that I bought the version of Windows on my Mac computer. How can I access the program to be a Mac?

  Get a refund and go back and buy the correct version

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Get help with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html

• Firefox does not open, but is rather the error message "Unable to read the configuration file." He has worked in the past, but not now.

  Firefox does not open, but is rather the error message "Unable to read the configuration file." He has worked in the past, but not now.

  I REINSTALL 10 TIMES SO DON'T TELL ME THAT!
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• I did the update to Windows now, it is really slow.

  Original title: Windows 7

  I did the update to Windows now, it is really slow. He has been before lighting I've tried everything I can think of.  Upgrade to Windows 10 would be useful

  There is no way I can be sure, but I doubt that it would be useful.

  The worst time to do an upgrade is when you run into problems. One such update is more likely to exacerbate problems that in order to solve them.

• I purchased Adobe Premiere Pro CS4 in 2009 for Windows, but now I use an apple computer. Please can you lucky my serial number of the version of windows in a Mac version?

  I purchased Adobe Premiere Pro CS4 in 2009 for Windows, but now I use an apple computer. Please can you lucky my serial number of the version of windows in a Mac version?

  First of all, this isn't Adobe.  This is a user to user forum.  We are customers like you, with the exception of a few employees from Adobe that are similar to.

  Second, Adobe doesn't support a change of platform (operating system) for current software versions, although you can switch to another platform:

  Exchange a product for a different version of the language or platform

• I bought a convertiser from PDF to Word and I paid $ 30 to get the service for a year... I'm trying to convert a document at the moment and it says I have to buy again :(

  I bought a convertiser from PDF to Word and I paid $ 30 to get the service for a year... I'm trying to convert a document at the moment and it says I have to buy again

  What should I do?

  Hianneb50550174,

  Make sure that you have installed Adobe Acrobat Reader DC Acrobat Reader DC Learn & Support, then sign using your Adobe ID, where you have the subscription, the Adobe export in PDF format. Then follow the steps in this KB document using Acrobat Reader. Export PDF to Acrobat Reader DC to export PDF files.

  You can also use this service online at https://cloud.acrobat.com/exportpdf

  Kind regards

  Nicos

• accidentally, I buy the windows version of adobe acrobat DC instead of the mac version. I have only a mac computer. can you please cancel my purchase and replace it with the version of windows with a mac version.  the order number is AD006058877NL. Rgds,

  I accidentally buy the windows version of adobe acrobat DC instead of the mac version I only a mac computer can you please cancel my purchase and replace it with the version of windows with a mac version.  the order number is AD006058877NL. Rgds, jan van montfort + 31681471049. [email protected]

  Hi Jan,

  I understand your concern, please see this doc on this subject: return, cancel or change an Adobe order

  Kind regards

  Rahul

• Hello. I bought Lightroom 6, 2 months ago. Now, I would get photoshopp CC as well. With the choice of 11 euros/month, I have new lightroom. Can I get a discount?

  Hello. I bought Lightroom 6, now I would get so photoshopp CC. With the choice of 11 euros/month, I have new lightroom. Can I get a discount?

  Hello

  Please see the available plans: plans pricing and membership creative cloud | Adobe Creative Cloud

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• set a restore point date in the past on Windows Vista

  When I went to do a system restore it have NO restore points saved. I created one, but it only allowed me to create this point to restore to the current date. He asked me to name the restore point and said 'date and time will be added automatically. It defeats the purpose! I'm having the issue now. I need to restore it once already. Windows XP makes it easy. Vista, not so easy. To be precise, I want to create a restore point that has dated June 1, 2010. HOW DO I DO THAT?

  You can't do that.  You cannot create a restore point in the past.  If there is just no saved restore points don't then that is pretty much the end of the line, you won't be able to restore the system.  I recommend to close and restart the computer, be sure that you are in the right place to restore the system, rather than to the place where you create restore points. In Vista and Windows 7 both actions (create a point and restore to a point) are now in different places.  If you are not sure, click on the start ORB, then type system restore in the box to access the System Restore tool.

  "whp_3" wrote in the new message: * e-mail address is removed from the privacy... *

  When I went to do a system restore it have NO restore points saved. I created one, but it only allowed me to create this point to restore to the current date. He asked me to name the restore point and said 'date and time will be added automatically. It defeats the purpose! I'm having the issue now. I need to restore it once already. Windows XP makes it easy. Vista, not so easy. To be precise, I want to create a restore point that has dated June 1, 2010. HOW DO I DO THAT?

• Hi, I bought lightroom 5 the develop module has expired.

  Hi, I bought lightroom 5, everything was fine.

  So I had to change the hardware from PC to MAC, so downloaded Lightroom again but now the develop module has expired.

  I'm a bit confused (easy fact!) on the different versions, I want just the standard version

  Appreciate any help

  Derek

  See the following thread;

  5 Lightroom trial

  as your problem looks identical to waynophotographs. (Downloaded the version of CC of Lr etc.).

• HELLO, I BOUGHT LIGHTROOM 5 THAT I INSTALLED IT ON MY MAC, BUT I WASN'T PUT IN THE KEY. THEN WHEN I OPEN THE SOFTWARE ALL SOFTWARE OPTION DOES NOT WORK. CAN SOMEONE HELP ME

  EVERYONE.

  Download using the Installer below. and allows you to install lr 5.7.1

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• Picked up a virus and the system restore but now used when logged on obtaining a C:\windows\system32\rundll32.exe message trying to access some of the programs? Help!

  Part using the computer seems to have picked up a virus. Another person signed and restore the system. That seems to have stopped virus but when the person initially tries to use their sign on happens c\windows\system32\rundll32.exe message when it tries to access some programs (check mcafee, visit the center of security etc.) when you try to open some programs on the main screen, it says "choose program to open this file" mcagent.exe.   Any help would be appreciated.

  Hello

  It seems that the virus is not completely removed. I suggest that refer you the link to retrieve the computer of infection and check if it helps.

  Computer viruses: description, prevention, and recovery

  http://support.Microsoft.com/kb/129972

  Let us know if it helps.

• New hard drive gets the INVALID disc Windows 7 64 bit upgrade product key!

  I installed Windows 7 Home Premium and within 24 hours, my hard drive is dead. I replaced the hard drive and reinstalling Windows 7 Home Premium with 64-bit disc. Everything went well until the time of the entry of the product key. When I typed in the key of this program returned an INVALID KEY message and instructed me to check and retype the key, I did. Product key message invalid was repeated. I have not installed a previous version of windows before you reinstall 7, and the installation program never asked me to check my right to use the upgraded version (Yes, I used the CUSTOM install method).

  The INVALID PRODUCT KEY message due to the absence of an earlier version of windows is detected on the new hard drive? I need to install my OLD version of windows before proceeding with Windows 7, can I? Please help me understand what is happening with this PC. I convinced my sister to be upgraded because Windows 7 is SO much in my PC, so that she bought the upgrade disc and tried for a week to get its system works as well as mine has inlaw for several months. I have not heard of someone having this much trouble with the upgrade to Windows 7.

  Product keys don't care equipment. They only care about the version of Windows that you are trying to install. (However, you cannot validate a facility later but this is another topic).

  If your product key is rejected, then you are two typing errors or you are using a key that does not match the DVD that you are using. This could happen if you use a MS Office key for a Windows installation to a key of Windows 7 OEM for a DVD retail of Windows 7.

• Acrobat pro X 1 upgrade to Adobe DC came in the form of windows instead of Mac

  I have Acrobat pro X 1 and I did it when he proposed upgrade to Adobe DC and downloaded, but even if my current version is for Mac it has downloaded the version of Windows that I don't want. Now I find there is no contact to solve this problem, and I guess I have to give up the money that I don't have time for that. Its the first time Adobe have disappointed me. Anyone know a phone number?

  You have a subscription for Acrobat CC, or a perpetual license (serial number)?

  Subscription: just download the Mac version and activate it with your Adobe ID

  Perpetual: you must contact customer service by chat or by telephone (telephone assistance is available Monday to Friday during the day to the United States, or the country where you reside).