I bought first elements 14 online just now, unfortunately, I saw that I bought the version of Windows on my Mac computer. How can I access the program to be a Mac?

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• I have cs4 production premium and just bought a new macbook with no cd slot. How can I download my programs without having to buy new ones?

  I have cs4 production premium that are used on an iMac so far. just bought a new macbook with no cd slot. How to install my programs on macbook without the need to buy new?

  You can download at the bottom of the link:

  http://helpx.Adobe.com/Creative-Suite/KB/CS4-product-downloads.html

  Do not hesitate to ask if you need help.

• Hi, after that I tried to load either a new or existing project into Adobe first Elements 9 I just get a grey white screen with any of the timeline, boxes etc. on the view. It happened suddenly, one day OK then not! At the top of the screen, I get normal

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  I intend to have bought the first 13 items, it would be better if I bought a new program instead of downloading an upgrade, just in case the upgrade does not correctly load because of the error with my current program?

  If I have the deleted first Elements 9 on my PC would I lose all my existing videos that have been produced using Prime Elements 9 or would they be registered so that they can still be worked in first 13 items?

  First elements 13 works with Windows 7?

  Thank you

  Terry

  First 13 elements absolutely works with Windows 7!

  In fact, I highly recommend you download the free trial version and give it a test run.

  In the meantime, go to Windows Update and make sure you have all the updates of Windows, including those who do not automatically install it. Then go to the website of ATI / nVidia and ensure that you have the latest driver for your graphics card and go to Apple.com and ensure you have the latest version of Quicktime, by the requirements of the program.

• Just bought a new computer, how can I download the program on the new computer?

  Just bought a new computer, how can I download the program on the new computer?

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 5.7.1. 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try

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  Problem is resolved now - it's due to my misunderstanding of what was required, and enter the serial number of the previous version (as an upgrade) instead of the serial number of the version I had to buy). My apologies for my mistake and thank you for your time.

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• I bought office 2007 student online edition, but my computer was formatted how can I reinstall this program once again

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  http://support.Microsoft.com/default.aspx/KB/326246

  'How to replace Microsoft software or hardware, order service packs and upgrades, and replace product manuals'

  See you soon.

  Mick Murphy - Microsoft partner

• Hello. I have a big problem. I have Photoshop, Indesign, Illustrator CS4 and Flash CS5 programs. I bought the programs a few years ago and used on my Mac with version 10.6.8. Now, I have a MacBook with the latest version 10.11. I wanted to copy the pro

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  Avoid copying files from one computer to the other. It won't work. You run out of hidden files scattered around the hard drive and interrupt the licensing mechanism.

  Uninstall, run the cleanup tool.

  Adobe - Adobe CS5 clean tool

  Reinstall from scratch and enter your serial number.

  Download download install and Installation Help | Download and Installation Help

  They will install under 30 days of testing. Enter your valid serial number to unlock the tests.

• I bought the program to transfer pdf in word, but I n rooms buy this. And now my card will be charged. Can I cancel it?

  I bought the program to transfer pdf in word, but I n rooms buy this. And now my card will be charged. Can I cancel it?

  Hi deborab95796310,

  Please contact the customer service

  Thank you

  Abhishek

• He continues to tell me that the trail period over. I just bought the program for one year! How is that possible?

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  Hi camilab86885775,

  Suggest you to log out and sign at the back of the Adobe Creative Cloud Application and then, try to use Photoshop or Lightroom.

  This link mentions measures to disconnect from the creative Application of cloud: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html#topic-4

  Kind regards

  Claes

• Hi, I just bought 5 Lightroom, I would like to license for a second computer, how can I do this.

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  your purchase gives you right to two simultaneous installations/activations, long, the two are also used by you and you use only one at a time.

• I bought a used under Windows XP SP2 desktop computer. I need to upgrade to SP3 to run MS Office Home and Student 2010. I was not able to be upgraded. Help!

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  If I where to install SP3 I would choose to download the
  file and don't use automatic updates.

  Where to download the SP3 Setup file:
  (The file is large but only installs the components required by your PC)
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=5b33b5a8-5e76-401F-BE08-1e1555d4f3d4&displaylang=en
  OR http://www.microsoft.com/en-us/download/details.aspx?id=24

  How to obtain the latest Windows XP (support CD or download) service pack
  http://support.Microsoft.com/kb/322389

  Your computer must be at least level SP1 or SP2 SP3 will not be
  install on XP Gold.

  I would also create a "save image" of my front disc
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  Not having any Image backup software:
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  http://www.Acronis.com/homecomputing/products/TrueImage/

  If you use a third-party firewall brand, of course, it is up to date (latest version)

  Install SP3 in mode "clean boot":
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  http://support.Microsoft.com/kb/310353

  Overview of Windows XP Service Pack 3
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=68c48dad-BC34-40be-8d85-6bb4f56f5110&displaylang=en
  Don't forget to download and read the file titled "overview of Windows XP Service Pack 3"
  Note: "you can run the package of SP3 update on any edition of Windows XP SP1 or SP2."

  The space of hard disk required for Windows XP Service Pack 3
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  Windows XP Service Pack 3 (SP3)
  "For a PC on which Windows XP is already installed"
  http://support.Microsoft.com/kb/947311/en-us

  Install Windows XP Service Pack 3 (SP3)
  http://TechNet.Microsoft.com/en-us/Windows/cc164204.aspx

  Release notes for Windows XP Service Pack 3
  http://support.Microsoft.com/kb/936929/en-us

  List of fixes included in Windows XP Service Pack 3
  http://support.Microsoft.com/kb/946480/
   
  Steps to take before you install Windows XP Service Pack 3
  Recommend the steps to take before you install Windows XP Service Pack 3.
  Also includes troubleshooting information.
  http://support.Microsoft.com/kb/950717/en-us

  J W Stuart: http://www.pagestart.com

• I bought a license to convert files earlier in the year - I don't have the laptop I downloaded it on more - how can I access it?

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  Hi aidanm66405283,

  You can simply download the latest adobe Acrobat Reader DC Acrobat Reader DC Learn & support, Sign In using your Adobe ID to use the service to export it to Adobe PDF format using Acrobat Reader. Export PDF to Acrobat Reader DC.

  You can also use this online https://cloud.acrobat.com/exportpdf service

  Kind regards
  Nicos

• I purchased Adobe Premiere Pro CS4 in 2009 for Windows, but now I use an apple computer. Please can you lucky my serial number of the version of windows in a Mac version?

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  First of all, this isn't Adobe.  This is a user to user forum.  We are customers like you, with the exception of a few employees from Adobe that are similar to.

  Second, Adobe doesn't support a change of platform (operating system) for current software versions, although you can switch to another platform:

  Exchange a product for a different version of the language or platform

• I just got back my serial number for Acrobat 8 to a chat session with Adobe.  How can I download Acrobat?  Version 8? Version XI?

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  Downloads available:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
  • Acrobat: XI, X | 9,8 | 9 standard
  • Premiere Elements: 12 | 11, 10 | 9, 8, 7
  • Photoshop Elements: 12 | 11, 10 | 9,8,7
  • Lightroom: 5.6| 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".