bought the new computer

I recently bought a new computer because my old one out crapped.  In June, I bought and installed Acrobat Pro DC on my old computer.  I downloaded and installed the program on my new computer using the serial number, I have since then when I bought it originally.  When I try to use the program, I get an error message saying "your request could not be performed. Adobe Acrobat DC license has expired or not been activated. ».  What does that mean?

you do not have activate acrobat or your activation is corrupt.

first of all, check your hosts file.

help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Once you confirm that you can connect to secure sites adobe,

Uninstall your acrobat

If win, clean it by Download Adobe Reader and Acrobat tool - Adobe Labs

Restart your computer

If win, open Windows Task Manager. If mac, open your activity monitor

Click the processes tab. Then try to find the Acrobat.exe process and acrotray.exe and put an end to these processes

Reinstall acrobat dc

Tags: Acrobat

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