Brand new extreme air port cannot get wireless

I bought a brand new port of extreme sir 3 days ago. I had my internet provider come out and check our signal. We have strong signal from the cable modem. I have internet when I run a cable directly on my Mac, but when I run this same cable ethernet on the port of extreme sir the light turns green, but the usefulness of the air port shows that I have no internet.

I contacted Arris and they checked the modem and it works correctly. I have restarted the modem and did a hard reset on it so. Always the same question.

Running the OS X El Capitan 10.11.3 the only thing that is old on all my systems is the Mac itself. Is not supposed.

I had a time capsule connected to the modem and an air inlet extreme to extend wi - fi. Those that worked very well, and then two weeks ago, he stopped. I was able to reset the modem and get wi - fi for a while but it came out again. Cox has recommended the new air port extreme, which was probably necessary anyway, but always the same question.

Any help is appreciated.

I contacted Arris and they checked the modem and it works correctly

Can you please provide the model number of the Arris modem?

I had a time capsule connected to the modem and an air inlet extreme to extend wi - fi

Sorry, I'm not clear on the question of whether the modem normally connects to the Time Capsule and AirPort Extreme, extends the... wireless signal or... If the modem connects to the Airport Extreme at the moment.

Tags: Wireless

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