Broken before the first use?

Just took my clip zip from the package and turned on. It is said "refreshing your media" and the progress bar does not move. I let stand for 20 minutes, but it does nothing. I can turn it off and then restart it connected to my computer, which makes it accessible, but if I take it apart and unplugging it, it still shows the USB symbol. I have to force it off the coast. When I turn it on again, it goes back to the 'your refreshing media '. I tried several times with no songs on the device and a few times with an mp3.

I tried to start it in MSC with the button in the Middle while connected to the computer, but it shows the symbol of the flower and does nothing else, no matter how long I hold the button. If I release the it, it connects with MTP mode and displays the USB connected symbol.

Finally, I formatted the partition it shows, but it did not help at all.

I have never seen previous menu and don't think that there is anyway to access. Is there something else to try?

Return it. You should not have problems of this kind with the unit right out of the box.

Tags: SanDisk Sansa

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