Brother MFC-7340 - DRUM ERROR

I put a new cartridge in Brother printer MFC-7340 drum. As soon as I insert the drum into the printer, the message 'error drum - see Troubleshooting and Routine Maintenance chapter in user's Guide '. This message is displayed regardless if I put the ' old/used' or 'new' cartridge into the drum and insert it in the printer... it is still the same message and do not print!

The user guide does not seem to respond to this "drum error". I would be happy to receive a response to this situation.

Thank you in advance!

Tony

Hi Tony,.

Following error messages continue to appear if the drum counter was not reset when you replace the drum with a new one.

I suggest you try the procedure described in the article and see if it helps.

http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/FAQ/FAQ/000000/002800/000037/faq002837_000.html?reg=us&prod=mfc7340_us_as&c=us_ot&lang=en#other-FAQs

If the problem persists, I suggest you to contact brother Support for assistance.

http://www.brother-USA.com/support/custserv.aspx

Hope this information helps. Answer the post with an up-to-date issue report to help you further.

Tags: Windows

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