browser keeps time when you try to download

I just bought Adobe elements 11, and when I click on the "Download" button on in the 'my orders' screen opens a new tab in my browser and nothing happens and it expires later.  I tried this in chrome, Firefox and IE 10, and the same thing is happening in each.

I just spoke with tech support, and they suggested that I have download the demo version and enter the serial number of my receipt and prevents him from which expires after 30 days.  It worked.

Tags: Adobe

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