C3000-100NAS periodically disconnect from TWC

Greetings,

I have a version of firmware running V2.02.08 with the beautiful TWC C3000-100NAS modem as my ISP.

For about a week now, my modem regularly (several times a day) will lose connection. Engineering page, it will be as in offline mode the connection of the cable to the list and suggest you check that the coaxial cable is connected.

The cable is connected, and the connection will generally remain off line for a while. Restart the modem, the problem will be solved, but not immediately. I went for the weekend and it was down all weekend. Returned, restarted the modem and it was released online in about 15 minutes.

Newspapers are rare, but will say something like this in the event Log:

2016-8-5, 13:09:02Error (4)

BP missing Configuration setting Type of TLV: 17.9; CM - MAC is dc:ef:09:78:27:e0;. CMTS MAC = 00:17:10:88:f8:16; CM - QOS = 1.1; CM - WORM = 3.0;

And like that in the main newspaper:

[Internet-related] IP address: x.x.x.x1Fri 05 August 13:12:36 20160.0.0.0:00.0.0.0:0
[Time synchronised with the ToD Server]1Fri 05 August 13:12:27 20160.0.0.0:00.0.0.0:0
[Disconnected from the Internet]1Fri Aug 05 13:09:56 20160.0.0.0:00.0.0.0:0
[Time synchronised with the ToD Server]1Fri Aug 05 13:09:01 20160.0.0.0:00.0.0.0:0
[Disconnected from the Internet]1Fri Aug 05 13:08:35 20160.0.0.0:00.0.0.0:0

There is a total disconnection, wifi & ethernet.

I called TWC and complained and they told me that there is no problem in my area. I don't know who to believe, but if there is anything that could help me guys, I'd be very happy.

Edit: my wife is home during the day me, corrected on some occasions, the connection comes back on its own.

So, apparently, there was a kind of 'problem of signal' between TWC and the modem. The tech sent some update signals that he wants me to do a full power cycle and it should be fixed.

Tags: Netgear

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