C309G. Will not feed photo paper and give the message of paper jam.

Using 8.5 x 11 photo paper that he will feed not and I get a message that there is a paper jam.  I can then turns off the printer and it will be by himself through the paper and eject it.  If he he'll come when I close it took off why it won't pick it up and print.  I cleaned all rollers with distilled water.  I had the printer a couple of years and it has always worked well.  It is a new problem that has just begun.  Nothing has changed.

I sent the steps to your Forums HP box.  Let me know how it goes.

Good luck!

Tags: HP Printers

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