C50-B-15Z satellite does not recognize discs when inserted

Toshiba Satellite C50-B-15Z
Hello! Pls my Satellite C50-B-15Z newly purchased does not recognize discs when inserted. It dosent play any CD or DVD drive, or it even recognize it at all. Pls help... What should I do?

Original Win8.1 is installed on your machine?
Have you tested the feature with different CD and DVD, DVD (original)?

Tags: Toshiba

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