Optiarc DVD + RW AD - 7717H ATA does not recognize discs

Dell Inspiron N3040 [Amin Note: Service Tag published by policy TOU], o/s Windows 7 SP1.

I want to assure you that I need to replace the DVD + RW on my Del Inspiron N3040.  I ran the test Hardware diagnosis customize for the CD/DVD device.  It is built in self test (test all the) first hardware test, but the test of trust returns an error message "No. disc or can not read the disc in your drive.  You insert a disc that contains data such as a software installation disc if you want to try again.  You want to try again? "I had inserted the Dell installation disk when I started the test but went ahead and insert another disc to install.  I had the same error 'no disk... ". ».  I ran the test of reading and look for and received the error message "no disk...". ».  The DVD is reported in the BIOS and Windows Explorer.  Windows Explorer displays the DVD in drive D:, but returns the error "insert disk".  Device Manager lists the DVD and properties related material under the general tab, "this device is functioning."  The DVD region is correct, the pilot is reported and the last update is already installed, but the Volumes tab shows "no media".  I deleted the Upperfilter and UpperFilter files in the registry, rebooted and it still does not recognize a disc.

Is there anything else I should check or do I have to buy a new DVD player?  Please notify.

Hi sjeffer01,

I think that you have correctly diagnosed a bad drive. You need to replace it.

Don't forget that Device Manager checks really just the drivers, not the hardware.

Tags: Dell Drives

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