C500: Save Grandma's cell phone! : Bios C500 (graphic version)

C500 laptop of my wife's grandmother has been update BIOS F24A, however at the restarting, the computer will display the vista loading bar and then onto a black screen blank (backlight works so it isn't hardware related).

I started in safe mode and loads of all good. thought that it was a graphics driver problem, so I uninstalled and reinstalled the driver but the problem persists on the normal restart attempt. I think the bios might have something to do with this issue. I think the original bios version was F16A (F15A?) I was wondering if anyone has a copy available, so I can reflash it.

RAM check came back fine as with HDD scan... bit confused with this. really try to save this machine as a new laptop would be a headache for her at her age. any help would be greatly appreciated

Hi @DWynne,

It is possible to restore the BIOS then in safe mode.

You can download the BIOS on another computer and use the USB to load the BIOS to install it on the c500. See the section "using the external storage device" in the document below:

HP Notebook PC - restore BIOS

For the recovery disk, you can create an or order from HP:

HP computers - get HP recovery disks or HP USB recovery disc

Keep me posted. Click the 'Thumb Up' for 'thank you '. Click on "Accepted solution", if your problem has been resolved.

Tags: Notebooks

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