C6578AN: How to get the replacement of the cartridge under warranty

Just opened a 78XL (C6578AN) Tri Color Cartride and yellow No., cleaning and priming make no difference.

The warranty date is February 2016.    I have a wide transport printer Deskjet 9300.

This is a freshly out of the box, although $78 only bought a while back to be ready for use when needed.

Is it possible to get replacement?   HP Web site implies that it is under warranty but no mechanism to communicate with them because they want a product # open support ticket and they won't take C6578A or C6578AM or any other variant I could think.

Staples has been happy to replace the cartridge, no questions asked.   They did use my credit card and check that I had bought the cartridge, but I don't have to have the reception.

N ' try not HP support unless you like to hold music.

I received the box of any cartridges that I buy as backup so I can just go to the store, if one of them is defective in the future of the band.

Tags: HP Printers

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