C8180 problem: resizing recording is not the settings customized

I have a HP Photosmart C8180 printer all-in-one. I am able to print and scan regular letter paper, but I am unable to create and save a custom setting to print greeting cards (215 mm X 140 mm unfolded).  When I go into preferences-->-->, then to the custom drop-down list resizing features tab options, I can enter the dimensions, but when I press 'save' and 'ok', I can't find the new dimensions on the choice of drop down menu in Adobe Illustrator or in the printer driver.  So, I cannot print my map. I would appreciate your help. Thank you.

Hmmmmm... I just tried it with my install Win7 and I was able to create a "custom paper size", save it, then open a n application and select the new custom paper size and print with it.

I have included a page on what I am to research/talk to; is that what you see?

I clicked on "Custom" and got this dialog box to the right.

Define a name "" customer - whatever "and determine the dimensions... but make sure you click on [SAVE] to the right before clicking Ok."

Close these dialog boxes; Then, open your application and in the print dialog box, look for this new name custom paper size.

Tags: HP Printers

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