C855-1VT satellite - cannot start media recovery disk

Hello

I have the laptop above that was dumped on its edge causing the hard drive to the jam and fail.
This means no access to the system recovery, so I ordered arvato shop Toshibas Recovery Media recovery media.

I installed a new HARD drive has slipped into the recovery disc and boom, no bootable media insert system disk.

I tried the disc on other laptops, same thing, with no bootable media, but back to arvato who kindly sent me disks replacement... you guessed it... exactly the same thing so I put in my windows 7 install cd and it read the disc properly.

Arvato said they asked toshiba to check the image which they did and found no errors, but the stock of arvato could be faulty, I thought. in any case, they offered a refund which doesn't really help.

I may be missing something so this post hoping tosh guru of you might be able to help :)

Thanks in advance,

Night...

Hello

Maybe the image is OK, but the CD/DVD drive cannot read the disc of Arvato.
What you could do is to copy this recovery disk to another disk using another computer.
Then you could try to start the device using the new disc copied.
May be worth a try.

In addition, you can try after workaround:
Go to BIOS and check secure boot settings and the boot mode.
What are the settings appear in the BIOS?

I m application because you said you could boot from Win 7 disk, in this case secure boot must be disabled and the boot mode must be set between UEFI and MSC mode.

In case you want to install Win 8 secure boot must be enabled a UEFI should be used

Tags: Toshiba

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