Cam

Hey

I have a HP multi-screens g7 laptop with windows 7.

my cam worked perfectly, but it was an old version o fyoucam so I installed a newer version.

but then it sad cannot connect to a cam make sure it is...

so I uninstalled a new one and installed on the back of an old man on the HP site.

but now, he says always impossible to connect to the cam...

someone knows how to fix this?

Thank you

Jonno

Hi Julien,

Beyond the steps in the document (previously posted) Help Guide, there are a limited number of things to try.

  • Recover you the original version of the Recovery Manager before updating to the new version?
  • So have you tested the original version to see if the webcam works with this version?

The message 'switch on the webcam' indicates that the program does not see the webcam.  The Cyberlink YouCam software is supposed to have installed hooks, i.e. the "This is me" turns on the webcam to allow it to be used.

  • Do you see the Webcam in Device Manager?

Control Panel > display icon > Device Manager >

Imaging devices > HP TrueVision HD webcam (or similar...)

Other dependencies in the configuration of Device Manager:

  • Device Manager > imaging devices > right click on your webcam > Properties > driver
  • Make sure that the word 'disable' present in the menu options, other, click on the word "Enadou"> OK

==========================================================================

You can try to reset the laptop.  Gently, this can 'shake' the webcam in place:

Hard Reset allows you to solve problems of software and hardware

You could try a System Restore Point to bring back the portable integer to a 'date and time' when it has worked:

Restore Windows to an earlier Point (Windows 7)

==========================================================================

Tags: Notebooks

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