can not activate facetime and imessage iphone 5

I got my iphone brand new 5 Friday everything works fine! Really happy with it, as this is my first iphone. I tried to activate facetime and imessage, but it keeps failing. I reset the phone and other troubleshooting activities all to nothing does not. My service provider says it's a matter of Apple Apple says that it is the problem of my career. 7 hours trying to resolve this issue still not right. My apple id, it's all good so help someone?

Who is the carrier? Also try the procedure described in this article

If you get an error when you try to activate FaceTime - Apple Support or iMessage

Tags: iPhone

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