can not type lower case letters to change the password, only uppercase letters come

When I change a password and that you have to copy the letters and numbers, I can only type the capital letters, why don't appear lowercase?

Hi Claudia,.

I seriously doubt the problem has nothing to do with your keyboard itself (unless all the problems of cap occur in other places as well and on other websites and in internet like Notepad or Word or other programs), but is a matter of how things work and is designed by the designers of web sites on the sites you use.  What you are dealing with is called a Captcha in http://en.wikipedia.org/wiki/CAPTCHA.  While this "capital" may occur on that specific page or site, I sincerely doubt it occurs on all sites that use such a feature - you are not using or never seen a site where it works differently.  Here's a number of things that may help to explain why you're facing what happens:

1. the process is based on captures the difficult to read characters in a text box to verify that a person is on-line here and improve the safety of bots.  Different programs use different features and things to code differently.

2. some Captchas are case-sensitive and others not (it depends on the product purchased or how it is programmed on the web site, or both).  Usually if it is case-sensitive I saw him say that this is the case in small print under the image.

3. in programming, web page designers can usually decide whether to make case-sensitive entry (or just the sight of it appear uppercase, even if correctly entered in uppercase and lowercase letters), but often cannot control if or not the presented images show images that is case-sensitive.  If they want it is case-sensitive, then the text box must accept case-insensitive letters (even if they do not appear like this) or entry will be denied.

4 if it is case sensitive, but the images are not, then a way around this problem from a design perspective is for box only accept letters in some cases and set the distinction uppercase / lowercase to only allow the entry of this case.  To make it easier on the user and prevent calls it does not work, they can control the input box, it allows only uppercase letters and define the uppercase distinction / lowercase to require that all capital letters.  So even if you can see the image in various cases, the box allow uppercase be entered which will allow the program to accept input.

5. If it is not case sensitive, so they can always set the box to show only uppercase (for some reason any) which works perfectly for any deal is registered in this situation.

6. If you are having problems with entry and suspect the acceptance of capital letters only is the cause, then try several images more before hitting the panic button.  Sometimes I find that I have to try 4 or 5 (they often have a switch button to choose an image that you think you can read correctly when the original or other choices are harder - I sometimes have trouble anyway even with my reading glasses and still need to try several times before it works)-then do not immediately assume that it is a rather simple design flaw being able to read the wretched things.  If some that there is a problem, try contacting the technical support web site support team.  They may be able to pass the image of recaptcha or reset your password (if you probably will not then be able to choose).

7. This may be a function of the browser used.  Before assuming, is the keyboard (which is very likely if it occurs in a text area), try using another browser like some pages work differently with different browsers.  If you usually use IE, then download Firefox, Chrome or Opera and see if the same thing happens.  If so, it is probably not the browser.

8. at this point, if you can not access due to it (forget the 'problem' if it allows you to enter and go beyond it despite showing all caps - it is not about you and is not a problem) and the website can not help, try using a different keyboard.  If it's a laptop, try a USB keyboard and see if that solves the problem or access the form from accessibility keyboard in Control Panel and see if it works.  If Yes, then you may have a keyboard problem.  First, update the driver of keyboard, firmware and/or software by the manufacturer of the computer or keyboard manufacturer, being sure to use the downloads for your machine and your version of Windows.  If this does not work, you may replace the keyboard, although it also works very well - but I doubt very much that will occur or prove to be the case, unless you have more problems associated with the keyboard that just that.

Somewhere along the way, you will discover that this is not a problem or find the cause of the problem (it is really not that many options beyond what precedes that can cause this kind of thing and not be found using ideas, tests or methods above).  I'm almost ready to almost guarantee that you don't really have a problem, or one of them will be identity it and depending on what it is, give you an idea where to go next in terms of resolve.

I hope this helps.  Again, I think you're very probably see how the site and not a real problem unless you can't access, after at least half a dozen tent (and perhaps someone else is who has best eyesight to try as well) and technical support of the site people confirm what is happening shouldn't happen.

Good luck and best wishes.

Tags: Windows

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