Can not view videos and pictures after downloading the camera

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  Visit our Microsoft answers feedback Forum and let us know what you think.

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  Hello

  Thanks for posting your query in Microsoft Community.

  I understand from the information you have provided to us, that you are facing problems during playback of videos in the Windows vista photo gallery. I will certainly help you in this matter.

  What is the format of the file?

  If Windows Movie Maker is installed, photo library will play videos in these types of files

  ASF, AVI, MPEG and WMV. Not all editions of Windows Vista come with Windows Movie Maker installed.

  See the link.

  http://Windows.Microsoft.com/en-in/Windows-Vista/Windows-Photo-Gallery-frequently-asked-questions

  If you face problems more when working with Windows Mail on the Microsoft Community Forum.

• Can not view videos in Windows Photo Gallery

  Hello
  In Windows Photo Gallery, I can see my photos very well; but when I try to select a video for viewing, I get a message that it has stopped working.
  Thanks in advance!
  Error details are as follows:
  Signature of the problem:
  Problem event name: APPCRASH
  Application name: WindowsPhotoGallery.exe
  Application version: 6.0.6000.16386
  Application timestamp: 4549b56d
  Fault Module name: C:\windows\syswow64\quicktime.QTS
  Fault Module Version: 7.71.80.42
  Timestamp of Module error: 4ea5d656
  Exception code: c0000005
  Exception offset: 008cb772
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033
  Additional information 1: fd00
  More information 2: ea6f5fe8924aaa756324d57f87834160
  Additional information 3: fd00
  Additional information 4: ea6f5fe8924aaa756324d57f87834160

  Hi tb_pina,

  I understand that you are unable to view the video in the Windows Photo Gallery.

  1. have you made changes on the computer recently?

  2. What is the file of the video file extension?

  3. is that the problem is specific to a video file in the Windows Photo Gallery?

  Method 1.

  Start the computer in safe mode and check if that helps.

  Start your computer in safe mode: http://windows.microsoft.com/en-SG/windows-vista/Start-your-computer-in-safe-mode

  If the problem does not occur in safe mode, then proceed to clean boot state.

  A clean boot to test if any element of service or third party application startup is causing this issue.

  How to troubleshoot a problem by performing a boot in Windows Vista or Windows 7: http://support.microsoft.com/kb/929135

  Note: When you are finished troubleshooting, follow step 3 in the article to start on normal startup.

  Method 2.

  Please check if you have service pack 1 or 2 installed. If you do not have these updates installed, then install these updates and check.

  Learn how to install Windows Vista Service Pack 1 (SP1): http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-1-SP1

  Note:

  Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you need to disable temporarily to install other software, you must activate it as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Learn how to install Windows Vista Service Pack 2 (SP2): http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-2-SP2

  Note:

  Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you need to disable temporarily to install other software, you must activate it as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  I hope this helps.

  Let me know if you need more assistance.

  Thank you.

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