Can't handle creative cloud plans
Hello
I tried to change cloud creative app all the plan for the plan of photography. Plan of development on all the app doesn't go far or leave cancel even if the plan is overdue. Plan of said photography it will be activated shortly, but not not turn on. I paid for the plan of the photograph and the payment went through on pay pal. I'm suppose to have access to the chat but keeps it site support sending me around in circles and not give me the opportunity to enter the chat application. How am I suppose to fix this problem?
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time) <===>===> NOTE DAYS AND TIME
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
Similar Questions
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Hello, we want to know if we can change our creative cloud for the only diet plan (for Adobe Photoshop and Illustrator, only), because when we read it, we but that we can only take one of them. Thanks in advance.
Yes, you can change your plan.
Also, IF the change is not possible, you can cancel and buy again.
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
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Can I buy creative cloud account twice? in the same account
Hello world!
I already bought photography Plan and Plan of single App, I can use it on two computers, no problem with that, but now I have to use on anther computer too, so if I buy once more under the same account! will it work? can I use 4 computers? or do I have to create another account on two computers? pls explain.
Thanks in advance.
Hi Brice,.
You can install the creative cloud on two machines, which is purchased on an Adobe Id, however you can not run the product on two machines simultaneously. You can go for creative teams of cloud and buy 4 seats for the creative cloud running concurrently on 4 machines. Please visit legal terms of use | Adobe for more information. In addition, in case you just want to use creative cloud on two machines you can buy two individual CC licenses for two users on different e-mail ID.
Kind regards
Shelly
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Hi, I wanted to use Adobe Edge as a standalone application. I can without package creative cloud?
Edge is not available as a standalone application.
Please see this FAQ to see what is included in each plan:
FAQ: How can I find what is included in each Plan creative cloud?
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Can I use creative cloud to earn money or is there a commercial version should I buy?
I need to know if the creative cloud I is allowed for commercial use how I figure that out? I work for a production company and want to work from home and I have the creative cloud for the school, so now I just need to know if I can use it for bussiness as well or if I need to upgrade.
You can use any creative cloud for commercial use (including the educational version).
You don't need creative cloud for teams. The teams plan simply allows convenient one-stop administration of Cloud licenses within an organization.
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I've updated my information of payment more than four times, but my annual creative cloud plan doesn't seem to work? It is said that it will update within 24 hours after I update, but it seems to never work.
Hi Nick, your prepaid subscription expired more than a month, then I recommend you to buy a new creative.adobe.com/plans plan
For questions about billing, it is best to contact the Adobe Support first to ensure that we can sort on the side account prior to troubleshooting, etc. Let me know if you have any questions!
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After updating my mac in Yosemite, I can't install creative cloud (adobe application Manager). I use photoshop and lightroom and up to now it works.
What can I do?
Best regards
Wiljan screw
Wiljan screw, Thanks for the information.
CC, outil tool cleaning, please remove handler applications for mac OX 10.6.
Re-install creative cloud: creative cloud help | Download, install, update or uninstall applications
Kindly share the results once made.
Thank you
Atul Saini
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Hello! I have to cancel my membership for the creative cloud plan but I find no different contact of live chat. I need TO cancel before March 22. Please help me!
This is an open forum, not the Adobe support... You need Adobe support to cancel a subscription
-Start here https://forums.adobe.com/thread/1703848
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
-as well as two links that can provide more details, if the links above don't help
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
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Hello
I'm really sorry if this has been covered already, but I thought it was a little uncertain.
About the student creative cloud Member, can I pay on a monthly basis to? So if I need the tools just for a month, can I buy a single month of use as a student?
Thank you very much
Rates related to the student membership requires an annual commitment. A plan to cancel at any time with student price is not available.
If you only want to pay for only one month to go to Creative Cloud Plans page at https://creative.adobe.com/plans and on the Plans for individuals tab for the switch of plan full requires an annual commitment to cancel at any time.
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Hey - I hope you can help. I'm under CC on a PC and I buy an iPad pro. Can I perfectly send/receive the vectors/graph between the two devices - in other words is going to talk about Apple and Microsoft to another. So if I'm with a client and then come home can I download/send what I did on my ipad and continue to work on my PC?
Sorry to sound stupid, but I can't seem to find real answers anywhere.
Thank you!
Hi Vicki,
You can use Adobe Creative Cloud on your desktop (PC Win) and also on your device (iPad pro).
Just be sure that PC supports the desktop versions of the apps (desktop applications Adobe Creative Cloud|) Adobe Creative Cloud ) and the iPad device will support mobile applications (Mobile Apps ).
You can synchronize the work on one of the applications to the course in the library of creative cloud in order to adapt them to another application.
Hope that helps!
Kind regards
Sheena
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I can't uninstall creative cloud
I can't uninstall creative cloud. Query indicates that there are creative cloud applications that depend on so he refuses to uninstall.
As much as I know there no application installed creative cloud as the creative cloud interface shows all installed. There is an update available for Acrobat DC, but I never remember install and there is no way to uninstall it because the interface for creating cloud says it's installable!
If I can not uninstall Acrobat DC I can't uninstall Adobe Creative Cloud.
Please help me solve this problem!
Hi Kal,
Have you tried the steps to uninstall from the following documents?
Please check:
Uninstall or remove Cloud Creative applications
Use the cleaning of creative cloud tool to resolve installation problems
If the issue is still unresolved, can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products
Concerning
Stéphane
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I can't install Creative Cloud
I can't install Creative Cloud
I recently bought a Macbook pro that I have OS X ELCAPITAN. The first time I try to download creative cloud but when I try to install the right loading bar stop installation in the middle. do not warn me of any errors, just not advance.
I could never installed Creative cloud, so I did nothing to remove or uninstall
Sorry for my English, I'm not very good, hope someone can help me. THX.
clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer (do not skip this)
Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud
Use the desktop application to install your programs and the cc events
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I can't install creative cloud on my mac!
I got creative cloud installed on my mac, but I did have a lot of space so I deleted creative cloud, creating a photoshop, but now that I have enough space im trying to reinstall the creative cloud, I downloaded the dmg it gives you, the problem its that when I click on setup it do nothing, the cc icon do not appear anywhere and the isn´t same app installed I don't know what to do, someone help me please.
See the link below:
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I can't synchronize creative cloud in my pc
HelloW
I m trouble that I can't synchronize creative cloud in my creative cloud of pc only is not open please help me
I four m waiting your answer as soon as possible
Thank you
Please check if it works:
Error: "unable to sync files" in the cloud of Adobe Creative
Adobe Creative Cloud File Sync | Known issues
Concerning
Stéphane
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Why I can't install creative cloud?
Hello
I can't install creative cloud.
After I downloaded the file, I double click on it to start the installation, but nothing happens.
How can I solve this problem?
Windows 8 is running on my pc.
Hello Alessandro % 20% 20Leo.
Please run the CC cleaning tool and check if there is everything about Adobe Creative Cloud or Adobe Application manager, if you see it then please remove:
The Adobe Creative Cloud Cleaner tool allows to solve installation problems
You can also disable your software firewall and security/antivirus temporarily, and then download a fresh installation for Office Adobe Creative cloud from the link below to install it:
Download Adobe Creative cloud apps | Free trial of Adobe Creative Cloud
Let us know if this helps, waiting for your response.
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