Can't instala. I need to contact Adobe Support Advisor. How can I do?

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• HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the maze of ther HELP HELP!

  HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the labyrinth HELP HELP!

  Hi Joseeyk67276640,

  'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  From the following link, please download the version of Illustrator, you need: other downloads

  Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

  Navigate in the log files in one of the following folder:

  Mac OS: / Library/Logs/Adobe/Installers /.

  C:\Program Files (x 86) \Common Files\Adobe\Installers\

  The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

  You can use a utility to extract the 7z or gz to unzip.

  Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

  Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

  Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

  Let us know if that helps.

• In recent months, every day when I open photoshop, it says the license is not good and I need to contact adobe support...

  In recent months, every day when I open photoshop, it says the license is not good and I need to contact adobe support...

  The WHO and wher can I contact someone who can solve my problems?

  (I'm french)

  Go to this direct link, then click on 'Chat '. https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_adobe-ID-signing-in_stillNeedHelp

  Benjamin

• Creative cloud download but does not; Install could not initialize download adobe support advisor to detect the error. Help!

  I am trying to download the creative cloud on my laptop [Windows 8] a TI appears with the message; Setup could not initialize please download adobe support advisor to detect the error.
  I can only see in the download area of my files and does not open

  Please check the help below document:

  Error: "cannot install initialize | Windows

  You can also see the thread below:

  The Adobe CC Installer failed to initialize [windows OS]

  moved from Adobe Creative cloud cloud download creative & install

• I have a new IMAC and it won't let me open up CS4, it says that I need to contact Adobe support for help and mention code 150:30 can't reach Adobe is very frustrating

  If anyone can help with a way to open the CS4 on my new IMAC.   Send a message with the code 150:30... don't know what to do.  Need your input please

  EV

  @

  Hi ev2068,

  Please follow the steps mentioned in the article.

  http://helpx.Adobe.com/x-productkb/global/error-licensing-stopped-Mac-OS.html

  So if you have used the Time Machine feature for dos applications, then I advise you to uninstall and reinstall the applications.

  Please post on the Adobe Forums.

• I need to contact ADOBE customer service, I just bought adobe photoshop and elements for windows first, but I have a Mac. Can I change the purchase? Thank you. Mauro

  I need to contact ADOBE customer service, I just bought adobe photoshop and elements for windows first, but I have a Mac. Can I change the purchase? Thank you. Mauro

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• I need to reactivate Photoshop CS4 because I have a new hard drive in a reminder for my 2.5 yr old iMac last operating system running. When you open the program, I was told to contact Adobe support and give them an error code: 150:30. Please help with per

  I need to reactivate Photoshop CS4 because I have a new hard drive in a reminder for my 2.5 yr old iMac last operating system running. When you open the program, I was told to contact Adobe support and give them an error code: 150:30. Please help with permission. ?

  You can repair it yourself. I have a screenshot guide. You use app the Mac Terminal and a python (.py) script that comes with the recovery of the license for the Mac package.

  Don't forget to leave a space after typing sudo python and note that your password will not display any points. Simply enter it blind.

  Start 11 Message and take your time. It does not work. Layout error 150:30 opening Photoshop cs4 on Macbook Pro

  Gene

• How can I contact Adobe support? Cancel my subscription.

  Hello

  I have a problem with the default country associated with my Adobe ID I have a subscription in progress, but I'm not able to add a credit card, because my Adobe ID is associated with a country where I've lived (Spain) years ago. The default country is the Spain, so I can't add a Swedish credit card.

  According to Adobe, I need to create a new account and cancel my subscription with the current account. However, the chat does not work, and after much research, I can't find a way to contact Adobe support... So, how to cancel my subscription?

  Here is the link to the instructions from Adobe for such cases:

  http://helpx.Adobe.com/x-productkb/policy-pricing/change-country-associated-with-Adobe-ID. html

  I must say this is by far the worst "customer support" I've met. Never.

  Yours respectfully,

  Tuomas

  Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• I can't install my downoad because of this adobe Setup error encountered, Installer failed to initialize, it be due to a missing file. Please download adobe support Advisor to detect the problem. This program is no longer available.

  I can't install my downoad because of this mistake install of adobe met, setup initialization failed, it be due t a fle missing. Please download adobe support Advisor to detect the problem. This program is no longer available.

  Hello

  Please remove Creative Cloud app and Adobe Application manager using the-

  • https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

• I AM TRYING TO INSTALL ADOBE PHOTOSHOP ELEMENT 10, BUT IT IS A NOTE SAYING TO GET ADOBE SUPPORT ADVISOR, I TRIED THEY SAY IS NO LONGER SUPPORTED, BOUGHT THE LICENSE AND A NEW APPLE COMPUTER AND THE NEED TO INSTALL

  I AM TRYING TO INSTALL ADOBE PHOTOSHOP ELEMENT 10 IN A NEW APPLE COMPUTER, BUT THERE IS A NOTE SAYING THAT THE INSTALATION FAILED TO INITIALIZE, AND THAT I SHOULD DOWNLOAD ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM.  I DID IT, BUT HE SAYS THAT IT IS HAS BEEN DISCONTINUED.

  start at the top and work your way down to apply applicable patches until your problem is solved.

  If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

  If your error is:

  "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

  first of all, rename folder OOBE OOBE.old.

  to find the OOBE:

  Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

  Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

  Mac os: HD > library > application support of > adobe > caps

  Mac os: USER > library > application support of > adobe > OOB

  If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

  If you use an installation dvd:

  Copy the contents of the drive in a desktop folder and install from this directory.

  If you are using a mac:

  1. try to create a new user account in Mac with administrator privileges.

  2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

  3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

  4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

  5 restart the installation.

  If everything is applicable above fails, check your Setup logs:

  http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

• HI again, sorry to bother you it is imposible to contact adobe support? because I try to correct the situation, trying to find how to contact with someone in adobe cia. and I think that is imposible. Is ridiculus, I buy almost a week ago membership f

  HI again, sorry to bother you

  It's imposible contact adobe support? because I try to correct the situation, trying to find how to contact with someone in adobe cia. and I think that is imposible.

  Is ridiculus, I buy almost a week ago the plan subscription for all products and is imposible to work... because is always the same message, probe my period is late, you can buy... ??? and when I go to buy, at the end of the message is always the same. you have the subscription, not no need to buy... one circulates is imposible to broke?

  Thanks in advance, because I can't work and you know :-(I need and I don't know what more I can do.

  JOse

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I got a new serial number / license of Adobe support. How to apply to a Lightroom 5.5 installed that I currently have?

  I got a new serial number / license of Adobe support. How to apply to a Lightroom 5.5 installed that I currently have? I can't to develop, since the temporary license has expired.

  Hello

  Click on the Help menu (Windows) / Lightroom menu (on Mac) and choose the option Sign in, and then click license this software if prompted and enter your serial key to activate the program.

  If this does not work, please let us know the exact message that you see in the develop Module.

• I got a 150:30 error message when try to start Elements 8.0 and asked to contact Adobe support. trying to do that led me here.

  I got a 150:30 error message when try to start Elements 8.0 and asked to contact Adobe support. Trying to do that led me here.

  Can I get help here?

  Thank you

  Harry

  Try the solutions here:

  https://helpx.Adobe.com/Creative-Suite/KB/error-licensing-stopped-Windows.html

  I know he says Creative Suite, but PSE is based on the same code, so a lot of the same fix works for both.

• When we install, we get massage: "we met the following problems. Setup could not initialize. This could be due to a missing file. Please download Adobe Support Advisor th detect the problem. "However, when we click on"Get Adobe Support Advisor.

  When we install, we get massage: "we met the following problems. Setup could not initialize. This could be due to a missing file. Please download Adobe Support Advisor detect the problem. "However, when we click on"Get Adobe Support Advisor. It is not to us to show how to solve the problem.

  Hello

  Please see failed to initialize the installation program

  "Installer initialization failed." I have tried everything what it but no dice.

  setup initialization failed

  I hope this helps!

• Try to install 9 Captivate. Mac has been extremely slow, so I had to stop and restart early in the installation process. When I try to open the installation program again, it reads "Setup Failed To Initialize. Please download Adobe Support Advisor to dete

  Try to install 9 Captivate. Mac has been extremely slow, so I had to stop and restart early in the installation process. When I try to open the installation program again, it reads "Setup Failed To Initialize. Please download Adobe Support Advisor to detect the problem. "But there is no longer the support Counsellor. How to solve this?

  Go to Adobe Captivate