Can ' t install El Capitan on App Store

Has started to install, but had to restart when only 700 MB where downloaded, cannot resume, he is stuck in Pause.

MacBook Pro OSX 10.10.5

Force to leave the Mac App Store app by following the directions below:

1. Select the Apple menu () in the upper left corner of the office.

2. Select Force Quit... menu option.

3. Select App Store in the list.

4. Select force quit in the lower right window of Applications to leave power.

Then, restart your computer. Once your computer has restarted, open the Terminal application and restart the dock with the instructions below.

1 type killall Dock in the Terminal window.

2. press the enter key.

Now try to redownload OS X El Capitan on the App Store. If this did not resolve your issue, continue to the next step.

Before you continue, make sure that all your data is backed up. If you do not have a backup, you can make a Time Machine support. For more information about how to back up your Mac with Time Machine, read the Apple Support article linked below.

Use Time Machine to back up or restore your Mac - Apple Support

1. exit the App Store application.

2. start the Terminal application.

3. Select all the commands below.

4. press the command key and the C key for copy orders.

5. ensure that Terminal is the application active and press the command key and the key V to paste the commands into the Terminal.

6. depending on your version of OS X, you can see some "File not found" messages in the Terminal window. These can be ignored safely.

7. try to restart the download again.

RM - r ~/Library/Caches/com.apple.appstore

RM - r ~/Library/Caches/com.apple.storeagent

RM ~/Library/Preferences/com.apple.appstore.plist

RM ~/Library/Preferences/com.apple.storeagent.plist

RM ~/Library/Cookies/com.apple.appstore.plist

If your problem is still not resolved, continue with the steps below.

Force quit the Mac App Store. Then, restart your Mac. Login to your user account and then open system preferences. Open users and groups and create a new user account (make sure that it is an administrator account). Shut down the computer and start it up again. Log in new user account. Download OS X El Capitan under the new user; This can work and allow you to download OS X El Capitan.

Let me know if this solves your problem. I hope that you found this information useful.

Best regards

Austin

I hope you find this information useful.

Best regards

Austin

Tags: Mac OS & System Software

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