can't stop Bluetooth on mini

just bought a new mini. I want to use a keyboard and a wired mouse, but the mini won't let me turn off bluetooth or recognize the keyboard or wired mouse. can anyone help with this?

I would call Apple because it appears that you have a defective Mini.

You have 90 days or free support by phone.

https://www.Apple.com/support/complimentary/

You can also try this. If not success then call Apple

-Try to reset memory NVRAM/PRAM and SMC

MacIntel: Reset of the controller (SMC) system management

https://support.Apple.com/en-us/HT201295

Subject of memory NVRAM and PRAM

https://support.Apple.com/en-us/HT204063

-Try to start safe mode

OS x: what is Safe Boot, Safe Mode?

https://support.Apple.com/en-us/HT201262

-Start to recovery and repair the startup disk

OS X: on OS X Recovery - Apple Support

https://support.Apple.com/en-us/HT201314

-If it is repairable reinstall the OSX

How to reinstall OS X on your Mac - Apple Support

https://support.Apple.com/en-us/HT204904

-If you do not have a backup using disk utility to restore the internal drive to an external drive, so that you can try to recover the data.

Format the boot disk and then do a fresh install of Mac OS x

Tags: Mac

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