Can't stop my laptop using Shut down option under XP

When I click on my closure logo on my laptop, the computer just seems that he is trying for a few seconds and then returns to a normal situation.
He shrugs simply out of control and I also press the restart button or a manual shutdown, but it does the same thing.

What could be wrong?

Hello

Who knows maybe the Win XP is damaged.

Which laptop model you have and Win XP or Vista preinstalled on this laptop?

Have you tried to repair the operating system?

Tags: Toshiba

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