Can't turn on clip

When I connect to my computer, I have the clip shows as load and I can see all my music, and the battery shows 98%.

But when I disconnect, the clip will not illuminate. I tried holding the power switch for 15 seconds, but this good dd

Any ideas on what can happen?

I tried to use FW new downloadng sandisk updater.  Although it seems to load the new FW, it does not, and firmware remains to be v01.01.18A

Tags: SanDisk Sansa

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