Cancellation of subscription problem

Similar Questions

• Urgent problem! Cannot cancel my subscription creative cloud!

  Dear community and Adobe Support,

  I need your urgent help! I want to cancel my Adobe account immediately, but this is not possible online in my account, because there is no button to cancel as it should.

  He said: I have to contact the support, but on the phone and Chat I don't get someone in time and weekend is a few days in advance (the two being unavailable), so I would ask here for urgent support.

  Please, help me and cancel my subscription now, because it's just a few days left to renew and I don't want it anymore. (Finished studies soon, 300 is too expensive for a renewal).

  I wish and hope someone can help me here because I get really nervous and desperate, Gimme some time without sleep.

  Thank you very much and best regards,

  Manual

  To cancel the https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  - or answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

  or

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  - or maybe 800-833-6687

• I would like to cancel a subscription to Premiere Pro program. I can't support Adobe in Russia, it does not work. Please, help me to solve this problem

  I would like to cancel a subscription to Premiere Pro program. I can't support Adobe in Russia, it does not work. Please, help me to solve this problem

  Hello

  Please refer to l https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  -or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

  or

  Contact our support here Contact Customer Care

  You can follow the screenshot as below

  

  I hope this helps!

• I wish to cancel my subscription. I see you have a number of these problems

  I am trying to cancel my subscription

  CES.html http://helpx.adobe.com/x-productkb/Policy-Pricing/Cancel-subscription-Acrobat-Online-servi

• How can I cancel my subscription now!

  How I can cancel my subscription now! I don't need more the subscription. Why subscriptions manage there is no possibility to. Without additional problems.

  Try to cancel your Adobe Creative Cloud membership

• Why, when I cancelled my subscription-CC, Adobe now not allow me to open my legally purchased CS6 applications?

  Why, when I cancelled my subscription-CC, Adobe now not allow me to open my legally purchased CS6 applications?

  Hi iancool,

  This is a known error and can be solved by following this Guide:

  " Adobe Creative Suite 6 applications unexpectedly back in trial mode

  Kind regards
  Maurice

  
  

  This answer was helpful? Please consider marking it as 'Useful' or 'Right answer' to help future customers with the same problem. Thank you!

• cancel the subscription cloud creative single-app

  I have to cancel my subscription and the chat is closed.  The phone number is bad.

  I have a message that says: to cancel the subscription, you must contact customer support.

  Membership of Single-app cloud creative to animate (one year)

  If I follow the instructions to cancel the warrants say tha I need to contact support and there is no support in the page and I need more Don t software.

  Plese help me.

  [email protected]

  Thank you.

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time) <===> NOTE DAYS AND TIME

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I need to cancel the subscription and I n ' t´t have the opportunity.   Any idea?

  I have a message with error and contact technical support.

  Hi joaquino82287498,

  What is the error you get exactly?

  Please see this section on how to cancel and you need to know:
  " How do I cancel a subscription cloud creative

  Annual subscriptions, for example, can only be cancelled by contacting support.

  Kind regards
  Maurice

  
  

  This answer was helpful? Please consider marking it as 'Useful' or 'Right answer' (as appropriate) to help future customers with the same problem. Thank you!

• Hi, I cancelled my subscription to the creative cloud adobe but have not received an invoice to pay the costs.

  Hi, I cancelled my subscription to the cloud creative adobe by cancelling on the Web page. But I (for my error) do this after canceling the automated billing of Paypal (after I saw that I had not already canceled and panic cancel).

  Does anyone have an idea of how I would go about setting up the payment system once more so I can erase the money I have to pay?

  Any help would be appreciated, soon.

  
  David

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• CANCEL MY SUBSCRIPTION, THE CHAT IS CLOSED

  Don't try to cancel my subscription chat is closed, no phone number to call. This has been extremely difficult, I will challenge the charges on my credit card if I purchased 6 days ago

  Hi Eileen,.

  I checked with your Adobe ID on the forums and found that your Adobe PDF export annual subscription is already cancelled.

  If you get the CHAT message is closed then, it's a browser problem as the CAT is service 24 x 7, please try in another browser or reset your browser and and try again, it should help.

  Kind regards

  Bani

• I tried to cancel my subscription for months, but it never terminates the process.

  I tried to cancel my subscription for months, but it never terminates the process.  I am so sick of paying for a product that I have everything simply because I can't talk to someone and it circles me just around and around. It won't let me cancel no matter how many times I've followed the instructions. I'm out $89.97 because I tried to cancel the first time. Please help me find another way to solve this problem which is not in the directions.

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Cancel my subscription to the month for creative cloud

  Hello

  I logged into my account and I tried to cancel my subscription, but 'Manage account' does not show the feature at all.

  In addition, customer care only led me on the same old page that tells me what to do to cancel but the cancel link at all.

  It is a serious problem and there is no live chat, no mail id, no phone number to contact customer. You can help.

  You should try to use a different browser if you do not see certain content in a web page that should be there.  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.

  Adobe support is not normally available when you need it over the weekend.  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Can't cancel my subscription to adobe creative cloud

  Hey all, this is really starting to stress me, and I was sent here by the system.

  My problem is that when I go through all the steps to cancel my subscription to Cloud Adobe Creative, I get the last bit and am told to select chat options or call, but it does not either option, I signed up as you can see in the first photo I downloaded, and then when I click on the need to always help button it does nothing , but the option to go to the forums as you can see in the second picture. It's almost as if Adobe beats around the Bush to try to keep a membership that I don't want me.

  I try all this on a mac and I tried it on Safari and Chrome, both give me the same results.

  I have attached the photos to back up what I mean, I really want this subscription cancelled now because it's taking money that I don't have a spare.

  Hoping to hear from you soon.

  Dana

  

  No promises but see if what follows can help...

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

  Otherwise, what I recommend looking through this forum to find a member of staff and send them a message private to ask for their help, explaining that you have tried to contact without success.  They used to be able to find easily when they still had the Top contributors listed, but someone removed this list without explanation - maybe that's why to make it more difficult to communicate with someone at Adobe.

• Hello!  I have to cancel my subscription as soon as POSSIBLE

  I have to cancel my subscription as soon as POSSIBLE!

  Hi barbarap37296137,

  Please refer to this document for help KB cancel your subscription or membership. Acrobat, PDF Document of Cloud services of.

  Let me know if you are still having a problem.

  Kind regards
  Nicos

• I would like to cancel my subscription to Adobe ExportPDF (which I suppose now is classified as services PDF).

  I can't cancel my subscription through you, menus. Please do it for me as soon as possible. I use a PC and scrolls all menus possible to try to sort the problem on mine, which I was not able to do.

  Best regards, WmvBgh

  Hi wmvbgh,

  Please visit the link for the same mentioned below:

  Cancel your subscription or membership. Acrobat, services Cloud of Document PDF

  You will need to click on still need help? Contact us. button.

  Let me know if this is enough.

  Kind regards

  Ana Maria