Cancellation of the plan one year Adobe Creative cloud
Hello, in August 2014 I did a one year for Adobe Creative Cloud for student membership. Each month, I had a billing evidence in my account, but I had, always every month, a double debit on my credit card note so I decided to cancel my subscription. Indeed in August 2015, I made the termination of my program by an email I received from Adobe. I went into my account and made a clik on "by only it piano clicca who" and I made a screenshot of the page in which it was written that my plan would be canceled in September 2015 29 (I still have the screenshot and I can send you if you need it).
Today morning, so that I saw an e-mail (in another email address, not the same as the account of cloud creative adobe) in which I received a notification that has been the third tent to payment plan that did not work.
So the question is: my plan for one year for creative cloud is always on the go or not? Because I was convinced that my plan were already cancelled (to the point that I have used none of the programs Adobe Creative cloud after half of the Septmber 2015).
Also, I still have a lot of 'double' payments to recover and I really want to know how to do it.
Thank you for your help
Alessia
Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
Kind regards
Sheena
Tags: Adobe
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