CANNOT BE RESET, TURN ON THE FIREWALL

I have a HP Pavilion dv7 notebook with Windows 7 64 bit.  Last week after I was attacked by a virus called Win 7 I installed a Super Anti Spyware Free Edition virus removal program.  The problem disappeared, but even that my ability to access to the firewall. I tried a few different options on the Microsoft site as try to find it in the services menu, it wasn't there.  I tried to save a sequence of repair in Notepad, and then as administrator of the desktop that does not work either.  An error code is displayed every time that I try to reset the firewall. Error - 0 x 80070424

Now I have to keep jumping around various user accounts on the computer because the same virus/malware keeps trying to pop up.  He keeps trying to make me buy the full version, even if it seems to be nothing wrong with the computer according to other programs.  I Googled it and it's a scam to make you pay for something, you don't need.

I need help... I am vulnerable here!

Hello

Considering this looks like quite a bad infection and you already have what looks like a degree of corruption in the operating system, I would simply reset the laptop to factory Conditions - this will perform a quick format on your hard drive at the beginning of the process to effectively remove all malware.

The whole process is detailed in the document at the link below.

http://support.HP.com/us-en/document/c01895783

Once this process is complete, a good (and free) antivirus solution is offered by Microsoft and is available for download at the following link.

http://Windows.Microsoft.com/en-us/Windows/products/security-essentials

Kind regards

DP - K

Tags: Notebooks

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