Cannot call external units via ##Alias IP_ADDR

All,

First of all, thank you for your time.

When I try to compose an end point in outside our network using IP_ADDR ##ALIAS the call will come not through. When I look at call log, it seems that the destination of the call has been truncated or stripped. So, for example, that I am 192.168.1.1 ##15 composition, when I look at the history of cal the destination was stripped down to only 15. It seems that the device tries to call 15 - no other information is listed. So, something somewhere is stripping the rest of the information.

I found this thread here https://supportforums.cisco.com/discussion/11407121/vcs-search-rules-and... which is a similar but not exactly. It seems that my system can not get to achieve a transformation point.

Any ideas?

What happens when you attempt to dial the address using the format Cisco (Annex O)?  That might be the best solution here, just make a habit of reformatting addresses of Polycom, until they are composed.

Tags: Cisco Support

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