Cannot convert the accepted invitation

We have a user who sent us in the invite to his Illustrator CC license. She has installed software, 35 days ago. Today, she receives a message that his trial has expired. On the administrative console, it seems that she never accepted the invitation. I cancelled the invitation and sent the invite, accessed his computer remotely, and click on the button of invitation accept myself. It allows me to connect as, she says, but there is no license associated with its identification code Adobe she has only 1 Adobe ID.

Please check these:'

I'm unable to accept an invitation from the creative team Cloud.

Creative cloud for teams Invitation has not received

He is mentioned in cannot accept the invitation of the CC team , you need to contact the support team too, CC help | Creative cloud for teams

Concerning

Stéphane

Tags: Adobe

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