Cannot create a disk image. Error: 0x80780002a and 0x8007045d.

I just got a wd passport ultra. When I try to make a disk image of my hard drive I get the error messages

ox80780002a and ox8007045d. What can I do? do I need to format the external drive.

Thank you very much for your help

Pedro

If the new HARD drive is formatted using 4 096 bytes per sector that poses problem.

Microsoft has not started taking charge of system images on hard drives with 4096 bytes per sector up to what Windows 8.

To see what you have, follow these steps:

Click on the round starting and in the type box:

order

Click with the right button on command prompt and choose Run as administrator to open a command prompt window and enter the following command to the drive letter of your new (I use D drive so you put in your drive letter):

fsutil fsinfo ntfsinfo d:

Watch them bytes per value of industry and whether it is 4096 that is the problem.  Windows 7 supports only 512 bytes per sector as in this example from my D drive which contains 512 bytes per sector (this will not work):

In this example the Bytes per sector is 512 MB then it will work well for the Image of the system.

What is the Bytes per sector on your new HARD drive?

If the bytes per sector on your new drive is of 4096 you will reformat to 512 bps, use a different HARD drive or a program that takes in charge 4096 bps third.

You can read more here:

https://support.Microsoft.com/en-us/KB/2510009

There is an update "too complicated for me" that might work, but I can't test it - it's too complicated for me:

https://support.Microsoft.com/en-us/KB/982018

Western Digital has tools to help you, and since you know what the problem is I suggest you keep things in their community to ensure you get the best advice (there are no good tips from Microsoft):

Here's the WD community:

https://community.WD.com/

WD also has a quick format module that may be useful (never used, none of the examples, etc.).

http://support.wdc.com/knowledgebase/answer.aspx?ID=3868

Tags: Windows

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