Cannot create the e-mail account, but can with windows live mail

I have a thunderbird e-mail account will not create just I have contacted my ISP and I have all the correct settings, but every time that I get a message saying. Thunderbird could not find your e-mail account settings. but on my other email account with thunderbird Charter set up very well. but when I used the settings to configure the email account in windows live mail, it worked. My ISP told me that this is a problem with thrunderbird. can someone help me please.

Not a problem with Thunderbird, a problem with your anti-virus crashes Thunderbird to access internet.

the configuration of the Charter is here https://autoconfig.thunderbird.net/v1.1/charter.net

Thunderbird can not find, if it cannot connect.

Check the firewall component of the anri virus and make sure Thunderbird has full access to the internet.

Tags: Thunderbird

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