Cannot download or unstall Windows updates since Aug. 12
The last date on which Windows updates have been installed correctly on my PC has been on 12 August. Since that date something prevents me to install new updates. Whenever I click on the "Install updates" button on the box "Download and install new updates on my computer" for Windows Update tent to start downloading (the green progress bar appears for a second or two), but then my PC back to the "yellow shield with the message box"download and install the new update on my computer". At first I thought it was just a busy time of the day at Microsoft, so I waited until a 'downtime' to try again. Same no result... no download. Several updates again 'important' security, but also the other "Recommended" updates are waiting for download and install, but I can't understand how prevents download of launch. I ran my McAfee anti-virus every day hoping that there is some sort of bug that prevented my access to Windows Update, but no luck. I also read a lot of Forums and tried a little suggestions and still not solve. The last thing I tried was the 'Microsoft mount 50202' button and mode used the 'more aggressive' to see if it will address the problem. The "Fix It" went through his program and when I rebooted the problem persists, although it shows in the State of Windows Update, now under ' updates have been installed: never ", where before running this"Fix It"he showed on 12 August in this status.
As others in this Forum have posted, I ran as AUDITOR of FILES SYSTEM (SFC.exe) and after he ran, he has stated that he could not fix all problems found and had this message:
Search the journal of Dir CBS. windir\Logs\CBS\CBS.log
For example: C:\Windows\Logs\CBS\CBS.log
When I went to this Dir CBS log file and tried to open it, it says 'Access denied'.
I saw a suggestion of "Reset Windows Update components" and something about the use of "Clean boot", but I'm not very good technically and have know idea what that means or steps I must take to fix my problem.
I even had someone suggest that I had to completely reinstall the OS Vista together, which seems CRAZY to me! This issue seems to be a simple problem to the surface (a possible corruption in the file: Windows\system32\wuauclt.exe), but when I search for this particular file "Research system" he cannot locate, then it must be a hidden Windows file.
I hope that someone support Microsoft has the solution for me with a step by step fix recommendation, because from what I can tell, I'm not the only one having this problem for only the last 3 weeks or more.
I have a Dell XPS M1530 and am running Windows Vista with Service Pack 2 installed. 32-bit Intel Core II Duo CPU T8100 @ 2.10 GHz and 4.00 GB RAM
Hi Dan,.
Thank you for writing to Microsoft answers Community Forums.
Follow the steps below. It could help us solve the problem of update on your laptop.
1 restart the computer in safe mode (to restart in mode safe keep pressing F8 on reboot).
2. click on the start menu and in the search box start type CMD.
3. in the list right click on CMD, and then click Run as administrator.
4. at the command prompt, type net stop cryptsvc.
5 rename C:\windows\System32\Catroot2 Catroot2.old.
6 open the C:\windows folder, and then rename the folder C:\Windows\SoftwareDistribution as SoftwareDistribution.old.
7. at the command prompt, type net start cryptsvc, and press enter
8 restart the computer in normal mode
9. run updates and check if you are able to get the updates without any error.
It will be useful.
Thank you and best regards,
Srinivas
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think
Tags: Windows
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