Cannot find Windows Platform Update in Windows Update, used to be here, but cannot be installed

I'm having a problem with the download of the update of the Windows platform. About two months ago the update appeared in Windows Update and I started the installation. However, my computer froze before the update was finished and had to be forced to close. I tried to install the update several times thereafter, but he kept stopping at 1%. I though I'd have another go at him today, but the update happened to Win. Update. It is not in the hidden no more updates.

I use Vista 32 and have installed SP2.

Does anyone have a solution? And please, I'm without a computer whizz and not a mother tongue English, so as short as possible will be much appreciated.

You SHOULD have installed the free trial Norton, (b) download / run the Norton removal and then c installed Norton Internet Security BEFORE the free trial period had expired, not after. [And no, Norton Support won't tell you this!]

This being said, cross your fingers and try the following:

[You may want to print these instructions for reference offline. If a step said to reboot, reboot.]

1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. After completing some you have a copy of your handy product key, uninstall all Norton software (including LiveUpdate and everything Norton Add ons) via Control Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view).

4 IMPORTANT! -Online activate Windows Firewall immediately after the restart.

NB: Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed step #7 below!

5. right click on the file that you saved in step #1 above, and then select run as administrator.  DO TAP not your keyboard until the race ends, then restart.

6. do a clean install of Norton Internet Security 2011 (using your product ID, if need be) & reboot. CF. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

NOTE: Do NOT activate or install additional modules of Norton (for example, Norton Anti-Phishing) immediately.

7. manually and repeatedly run LiveUpdate (Norton) until you get a prompt "no update more".

8. open Internet Explorer (only) to http://support.microsoft.com/kb/923737 & run the difficulty.

9. open Internet Explorer (only) to http://support.microsoft.com/kb/971058 & run that set it by DEFAULT and modes and AGGRESSIVE. [1]

10. restart a last time & test.

NOTE: The platform update (KB971644) is ONLY available through Windows Update.

~~~~~~~~~~~~~~~~~~~~~~~~
[1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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