Cannot install HP PhotoSmart 3210 on 8.1, 64-bit Windows. You want to start.

Goal: Printer install HP Photosmart 3210, FUll CV utility (Solution Center, Photo Creations, etc.) on a new DELL system running Windows 8.1, 64-bit.

Hardware configuration: The HP 3210 is connected by Ethernet to Western Digital My Net N750 router.  Two computers are connected to the same router: a race of all-in-one DELL 8.1 of Windows with all updates installed (this is the system I am trying to install the HP software on) and an Apple iMac, I need only basic printing capability.  Both computers are temporarily connected via WiFi; This will be changed to Ethernet at a later date.  The router using DHCP to assign IP addresses to devices, including printer.  I can ping the printer from two computers.  I can set up the HP embedded web server on both computers.  The iMac can print and scan from the printer.

Short story: I tried several times to install the printer drivers and the HP utility software on Windows 8.1 System.  At one point, I installed the drivers, but not able to install the utilities.  When I finally got the utilities installed, they did not see the printer.  At the present time, even the notebook can not see the printer.  The mistakes that I've seen are:
-"The system cannot find the file specified."  (the name of the file contained the string ice_suffix.  "I believe that this failure was due to the presence of McAfee Security software, using msconfig more later disabled.)
-BSOD BAD_POOL_ERROR
-No network detected (from HP Install Wizard) device
"This app prevents you to restart" (the title of the app was "HP all-in-one series")
I tried the wizard install the HP add a tool of the device, the print and Scan doctor and several other things.  I did a level 4 uninstall as described below, which has encountered an error in an early phase, but continued after I clicked "OK".  I installed the latest version of Flash.  The System File Checker has been run when the system was first installed on May 29 and found no problem.  I temporarily wired the printer directly on the Windows system via USB (and then put it back on the router).  I have reset the printer by removing the power for a minute, etc, etc.

At this point, I would like to clean the system as much as possible and try again from scratch, using the installation wizard.  Based on my experience so far and a careful reading of the many positions installation - problems on this forum, I created a checklist of proposed to achieve this.

My request on the forum: Please see the checklist.  I won't go forward until it has been approved as being complete and accurate.  Missing something?  Nothing is unnecessary?  The order should be changed?

NOTE: Step 6 assume that you have already tried to install the software and therefore to have a copy of the uninstaller on the system utilities.  In my case it is true.

1 connect the printer to the router via Ethernet.  (This is my current setup).
2 turn on the printer.  Unplug the power cable from the back of the printer.  Wait at least one minute.  Reconnect the power cable.  Wait for the printer to initialize.
3. do a "clean boot": (now RMB) do a right-click on the icon of window in the lower left of the screen.  Select 'run '.  Enter "msconfig".  Click on 'OK '.  In the Services tab, check "hide all Microsoft Services".  Click on "disable all".  In the Startup tab, click on "Open Task Manager".  On the start of the Task Manager tab, click the top entry and then click "disable".  Repeat for each entry in the list.  Verify that the status column now contains "Disabled" for each entry.  Click on the 'X' at the top right of the window to close the Task Manager.  In the System Configuration window, click 'OK '.
4. RESTART the system to perform a start without the Services and start disabled.
5. connect to an administrator ID.  This must be the ID used previously to try to install the software.
6 do an uninstall of level 4: RMB on the icon of the window in the lower left corner of the screen.  Select 'run '.  Enter '%Temp% '.  Click on 'OK '.  In the resulting display folder (supposed to be in C:/Users / 'ID' / AppData/Local/Temp, where 'ID' is your user ID) enter "Uninstall_L4" in the search box at top right of the screen.  This should find 'Uninstall_L4.bat' (supposed to be in C:/Users / 'ID' / AppData/Local/Temp/7zS0 * / util/ccc).  Click (or double-click if your system is configured to require that).  [NOTE: several forum posts say to use L4uninstall.exe, but this file is not anywhere in the Temp folder on my system.]
7 meet the need of all the prompts that appear.  A final prompt will tell you that a restart is required.  If two windows appear at the same time, both with "Restart" buttons on them, click the button in the larger window.  [Note from experience: when I click on restart in the small window, WIndows complained that he could not start because the larger window was always active.]
8. once the system restarted, RMB-the icon of the window > run--> msiexec /unreg-> OK, then run RMB window icon->-> msiexec/regserver-> OK.
9. check that the uninstall and complete if necessary:
Look in C:/Program Files (x 86) for HP records; If found, delete them.
Look in C:/Program Data HP records; If found, delete them.
RMB-> the icon of the window run-> % Temp %-> OK.  Delete all files in the folder that results.  [NOTE that it prevents to run uninstall again until installation has been completed, since it is where are the uninstall files.]
RMB-> Panel window icon-> devices and printers.  If the HP 3200 Series is broadcast, RMB-> remove the instrument.
RMB icon window-> Control Panel-> system-> device-> tab Manager display-> show hidden devices.  Expand "Printing queues" (click the triangle).  When a HP 3200 queue exists, RMB on it and click on uninstall.  Expand "Printers" and do the same thing.
RMB-> run-> regedit window icon-> OK. Scroll to the top of the list.  Click on 'Computer' to establish a starting point.  Edit-> Find... check the box "Keys", uncheck the 'Values', 'Data' and "Match whole string only" boxes.  In the "Search" box enter "HP." (including interval)-> then find.  [NOPE, that is not all HP keys and found a few that seem not to be HP (for example SOAHP. (DLL). a search for "HP" finds lots of unrelated keys.  Is a good way to clean the registry if level 4 uninstall it did not?]  Use F3 to search for subsequent entries.  For those who are clearly HP related [How can I be sure?], RMB on the key, and select 'delete '.  [Yes, it's dangerous and without greater clarity I won't actually, but I don't like leaving orphans key autour.]
10. run Disk Cleanup.  Click the window to access a screen start or Apps.  Type "Disk Cleanup".  Click on "free disk space by deleting unnecessary files.  Check the desired boxes.  Click OK.  Wait for the course to complete.
11 RESTART the system.
12 install the HP software.  Pointing a browser on http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe to download the wizard, then run the downloaded file.  On the first prompt screen, click "install".  When you are prompted, select custom installation.  "Uncheck the box 'Unique consumables HP', 'scheme Customer Participation', and ' bing for HP bar '.  When you are prompted for the update preference, select "Ask before updating" [my wife, nonnegotiable preference] remove useful tips and suggestions.  Click on 'Next' as required.  When you are prompted, select the Ethernet connection.  The printer must be discovered.  [On one attempt, at this point, that I received the message "the requested service is not found".  Of course, there is that HP Services listed in msconfig, but in order to get that much, I had turned off them ("clean boot").  This seems to be a catch-22 situation, unless these services should have automatically started earlier in the installation process.]
13 RESTART.  This is necessary at the end of the installation process.  ["Clean boot" conditions hold back at this point?  If so, I'll have to restore the Services and Startup items later and antother restart.  [When is is safe to do so, that is how do you know that the installation of HP is really over?]

Again, the purpose of this post is to validate the above list.  Your informed comments will be appreciated.

Hello

Please try to uninstall the software by following the Uninstall_L4 utility (as stated in your previous post)

Then, follow the steps below and reinstall the HP software again:

1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Select until I restart the PC and confirm by clicking the button turn off.
2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
7. run the installation file and check all difference.

Kind regards
Shlomi

Tags: HP Printers

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    How are trying to reinstall the printer?  In other words, you use the CD that came with the printer, a downloaded installer package (that we), or something else (Please specify)?

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