Cannot install/update program time capsule

Similar Questions

• Cannot install Windows updates and cannot install new programs due to Error Codes: CODE C355, Code 80070652

  Original title: C355 Codes error: CODE, Code 80070652

  I'm unable to download the updates of widows and also have problems to install new programs.  The error is in the topic above and also get a screenshot that windows installs another program that must be done first when don't want to install anything.

  Hi Whitefish50m,

  (1) what programs are you trying to install?

  (2) how long have you been faced with this problem?

  Please provide the number of up-to-date Knowledge Base that you are trying to install.

  Method 1: If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected. Auditor of file system (CFS) scan to fix all of the corrupted system files. To do this, follow the steps mentioned in the link below:

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Method 2: You can follow the steps described in the article below

  Error message when you try to use Microsoft Update or Windows Update Web sites to install updates: "0x800B0100.

  http://support.Microsoft.com/kb/956702

  Method 3: You can also view the steps mentioned in the link below

  You cannot install some programs or updates

  http://support.Microsoft.com/kb/822798

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
  How to back up and restore the registry in Windows

• Cannot install updates Windows XP error Code 0 X 80070670

  original title: CANNOT INSTALL UPDATES WINDOWS XP ERROR CODE 0 X 80070670

  CONTINUE WITH WHAT?

  Search for malware:

  Download, install, execute, update and perform analyses complete system with the two following applications:

  • MalwareBytes (FREE)
  • SuperAntiSpyware (FREE)

  Remove anything they find.  Reboot when necessary.  (You can uninstall one or both when finished.)

  Search online with eSet Online Scanner.

  The less you have to run all the time, most things you want to run will perform:

  Use Autoruns to understand this all starts when your computer's / when you log in.  Look for whatever it is you do not know using Google (or ask here.)  You can hopefully figure out if there are things from when your computer does (or connect) you don't not need and then configure them (through their own built-in mechanisms is the preferred method) so they do not - start using your resources without reason.

  You can download and use Process Explorer to see exactly what is taking your time processor/CPU and memory.  This can help you to identify applications that you might want to consider alternatives for and get rid of all together.

  Do a house cleaning and the dust of this hard drive:

  You can free up disk space (will also help get rid of the things that you do not use) through the following steps:

  Windows XP should take between 4.5 and 9 GB * with * an Office suite, editing Photo software, alternative Internet browser (s), various Internet plugins and a host of other things installed.

  If you are comfortable with the stability of your system, you can delete the uninstall of patches which has installed Windows XP...
  http://www3.TELUS.NET/dandemar/spack.htm
  (Especially of interest here - #4)
  (Variant: http://www.dougknox.com/xp/utils/xp_hotfix_backup.htm )

  You can run disk - integrated into Windows XP - cleanup to erase everything except your last restore point and yet more 'free '... files cleaning

  How to use disk cleanup
  http://support.Microsoft.com/kb/310312

  You can disable hibernation if it is enabled and you do not...

  When you Hibernate your computer, Windows saves the contents of the system memory in the hiberfil.sys file. As a result, the size of the hiberfil.sys file will always be equal to the amount of physical memory in your system. If you don't use the Hibernate feature and want to reclaim the space used by Windows for the hiberfil.sys file, perform the following steps:

  -Start the Control Panel Power Options applet (go to start, settings, Control Panel, and then click Power Options).
  -Select the Hibernate tab, uncheck "Activate the hibernation", and then click OK. Although you might think otherwise, selecting never under "Hibernate" option on the power management tab does not delete the hiberfil.sys file.
  -Windows remove the "Hibernate" option on the power management tab and delete the hiberfil.sys file.

  You can control the amount of space your system restore can use...

  1. Click Start, right click my computer and then click Properties.
  2. click on the System Restore tab.
  3. highlight one of your readers (or C: If you only) and click on the button "settings".
  4 change the percentage of disk space you want to allow... I suggest moving the slider until you have about 1 GB (1024 MB or close to that...)
  5. click on OK. Then click OK again.

  You can control the amount of space used may or may not temporary Internet files...

  Empty the temporary Internet files and reduce the size, that it stores a size between 64 MB and 128 MB...

  -Open a copy of Microsoft Internet Explorer.
  -Select TOOLS - Internet Options.
  -On the general tab in the section 'Temporary Internet files', follow these steps:
  -Click on 'Delete the Cookies' (click OK)
  -Click on "Settings" and change the "amount of disk space to use: ' something between 64 MB and 128 MB. (There may be many more now.)
  -Click OK.
  -Click on 'Delete files', then select "Delete all offline content" (the box), and then click OK. (If you had a LOT, it can take 2 to 10 minutes or more).
  -Once it's done, click OK, close Internet Explorer, open Internet Explorer.

  You can use an application that scans your system for the log files and temporary files and use it to get rid of those who:

  CCleaner (free!)
  http://www.CCleaner.com/
  (just disk cleanup - do not play with the part of the registry for the moment)

  Other ways to free up space...

  SequoiaView
  http://www.win.Tue.nl/SequoiaView/

  JDiskReport
  http://www.jgoodies.com/freeware/JDiskReport/index.html

  Those who can help you discover visually where all space is used.  Then, you can determine what to do.

  After that - you want to check any physical errors and fix everything for efficient access"

  CHKDSK
  How to scan your disks for errors* will take time and a reboot.

  Defragment
  How to defragment your hard drives* will take time

  Cleaning the components of update on your Windows XP computer

  While probably not 100% necessary-, it is probably a good idea at this time to ensure that you continue to get the updates you need.  This will help you ensure that your system update is ready to do it for you.

  Download and run the MSRT tool manually:
  http://www.Microsoft.com/security/malwareremove/default.mspx
  (Ignore the details and download the tool to download and save to your desktop, run it.)

  Reset.

  Download/install the latest program Windows installation (for your operating system):
  (Windows XP 32-bit: WindowsXP-KB942288-v3 - x 86 .exe )
  (Download and save it to your desktop, run it.)

  Reset.

  and...

  Download the latest version of Windows Update (x 86) agent here:
  http://go.Microsoft.com/fwlink/?LinkId=91237
  ... and save it to the root of your C:\ drive. After you register on the root of the C:\ drive, follow these steps:

  Close all Internet Explorer Windows and other applications.

  AutoScan--> RUN and type:
  %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
  --> Click OK.

  (If asked, select 'Run'). --> Click on NEXT--> select 'I agree' and click NEXT--> where he completed the installation, click "Finish"...

  Reset.

  Now reset your Windows with this FixIt components update (you * NOT * use the aggressive version):
  How to reset the Windows Update components?

  Reset.

  Now that your system is generally free of malicious software (assuming you have an AntiVirus application), you've cleaned the "additional applications" that could be running and picking up your precious memory and the processor, you have authorized out of valuable and makes disk space as there are no problems with the drive itself and your Windows Update components are updates and should work fine - it is only only one other thing you pouvez wish to make:

  Get and install the hardware device last drivers for your system hardware/system manufacturers support and/or download web site.

  If you want, come back and let us know a bit more information on your system - particularly the brand / model of the system, you have - and maybe someone here can guide you to the place s x of law to this end.  This isn't 100% necessary - but I'd be willing to bet that you would gain some performance and features in making this part.

• Cannot install updates of security for xp #KB2698023 and #2656370

  Cannot install updates for XP #KB2698023 and #KB2656370

  Hi PeteBosch,

  Welcome to the Microsoft community. According to the description of the problem, you are not able to install updates (KB2698023, KB2656370). Provide the following information:

  ·         Did you do changes on the computer before the show?

  ·         You are able to install other updates successfully?

  ·         You get the error message?

  ·         You use a third-party security software?

  I suggest you follow these methods.

  Method 1: Temporarily disable the security software.

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2: You can also manually install updates (KB number) by downloading from the Microsoft Download Center.

  http://www.Microsoft.com/downloads/en/default.aspx

  Method 3: Follow the steps in the article.

  How to reset the Windows Update components?

  You can read this article for more information:

  You cannot install some programs or updates

  Note: You must take the backup of the data before performing any installation of windows.

  I hope this helps. Let us know if you need more assistance.

• Cannot install updates KB2761226 & KB2727528

  Original title: KB2761226 & KB2727528

  KB2761226 & KB2727528 security updates fail continuously in order to install correctly

  Hi jacatsat,

  Thanks for posting in the Microsoft Communities. The problem description, I understand that you are not able to install the updates. Provide the following information:

  ·         Did you do changes on the computer before the show?

  ·         You are able to install other updates successfully?

  ·         You get the error message?

  Follow these methods.

  Method 1: Temporarily disable the security software.

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2: Put the computer in a clean bootState to see if there is a software conflict as the clean boot helps eliminate software conflicts.

  Note: After completing the steps in the clean boot troubleshooting, follow the section How to configure Windows to use a Normal startup state from the link to start the computer to a Normal startupmode.

  After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

  (a) click Start, run.

  (b) type msconfigand click OK.

  (c) the System Configuration Utility dialog box appears.

  (d) click the general tab, click Normal startup - load all services and device drivers and then click OK.

  (e) when you are prompted, click restart to restart the computer.

  Method 3: You can also manually install updates (KB number) by downloading from the Microsoft Download Center.

  http://www.Microsoft.com/downloads/en/default.aspx

  Method 4: Follow the steps in the article.

  How to reset the Windows Update components?

  For more information, please see this article.

   You cannot install some programs or updates

  Note: You must take the backup of the data before performing any installation of windows.

  I hope this helps. Let us know if you need more assistance.

  Thank you.

• 8007370c error code cannot install updates

  Have a Dell Inspiron I1720, TS250 @ 1.50 GHz, 2 GB - Ram, running Vista Home Premium.  I tried several times to install 13 updates (recent) starting with MS Net Framwork 3.0 SP2 - Vista, next KB2676562, etc.  Downloaded 13 but do not... settle retried several times, used the MS Fixit Center 3 or 4 times to correct errors of update. Get the following error from long:

  c:\ProgramFiles\MicrosoftFixitCenter\SAPF\System\60BB3EEE-C5FB-4233-B5FE-F8E36C1F78D9.9

  error code 0 x 80040154

  Background: high

  Other updates like MS security Essentials definitions get downloaded & installed without problem... I worked on this for 4 days... someone can help me resolve this quickly... my holiday is coming!

  E-mail address is removed from the privacy *.

  Hello

  Please follow the steps mentioned below and get back to us with the results.

  Method 1: Run (CheckSur.exe) system update readiness tool

  Download and run the system update readiness tool. This tool runs an ad hoc analysis of inconsistencies that might prevent future maintenance operations. For more information about how to download and run the CheckSur.exe tool, click on the number below to view the article in the Microsoft Knowledge Base:

  http://support.Microsoft.com/kb/947821

  (947821) description of the preparation tool system update for Windows Vista for Windows Server 2008, for Windows 7 and for Windows Server 2008 R2

  Try to install updates again.

  For more information, see the link below.

  Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

  http://support.Microsoft.com/kb/2509997

  Registry warning

  To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756/)

  How to back up and restore the registry in Windows

  If method 1 did not fix the problem, proceed to method 2.

  Method 2: Run the clean boot and try to install the updates.

  To help resolve the error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Please note: After troubleshooting, be sure to start your computer in normal mode by following step 7.

  If method 2 has not fixed the problem, proceed to method 3.

  Method 3: Scan of the file system (CFS) auditor.

  Perform a scan of the checker (SFC) system files on your computer. SFC tool scans system files and replaces incorrect versions of system files by using the correct versions.

  See the following article for more information on using SFC tool to troubleshoot missing or corrupted system files:

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  If method 3 has not fixed the problem, go to method 4.

  Method 4: Turn off the Antivirus and firewall.
  
  Disable the anti-virus software

  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

  Windows Firewall

  http://Windows.Microsoft.com/en-us/Windows7/firewall-frequently-asked-questions

  Try to reinstall the update.

  Note: make sure that you enable the antivirus software, other security and firewall after the test programs.

  Warning:

  Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  I hope that helps!

• Cannot install updates custody saying error 0x8007007f.

  original title: cannot install updates custody saying error 0x8007007f. Why is this and how to fix this

  As my title says is that the problem can not install updates custody saying error 0x8007007f. Why is this and how to solve this problem and when I click on protector of windows it says cannot find program. How can I fix

  Hello

   
  1 are you facing this with any updates or specific updates?
  2 did you changes in the computer before this problem?
   
  Method 1: Run the patch from the link below, restart the computer and install updates.
  The problem with Microsoft Windows Update is not working
  http://support.Microsoft.com/mats/windows_update/
   
  Method 2: Install the updates of windows by disabling the antivirus and keep the computer in a clean boot.
  Step 1: disable the security software temporarily.
  Disable the anti-virus software
  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.
   
  Step 2: Perform a clean boot and install the application.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: Please go up to step 7 of the Kb to maintain the computer to a normal startup after you fix the problem
   
  Method 3
  Restore the system to a system restore point when the computer was working fine. Install the updates of windows by disabling the antivirus and keep the computer in a clean boot.
  System restore
  http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore
   
   

  Perform a scan of the SFC to solve the problem of Windows Defender.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7 http://support.microsoft.com/kb/929833

• Error code: 8E5E03FB (cannot install updates)

  My laptop has stopped downloading updates and guard saying error code 8E5E03FB. What is - this and how to solve the problem? Also my convenience store no longer works.

  Hi maximecharette,

  ·         What happens when you try to run the troubleshooter?

  ·         Using Windows 7?

  ·         Are you referring to the Troubleshooting of Windows Update?.

  ·         Are there several updates do not?

  Check to see if the following is useful.

  Method 1: Try to reset Windows Update components and the installation of the updates.

  How to reset the Windows Update components?

  Method 2: Follow the steps in the below article mentioned and look for the question.

  You cannot install some programs or updates

• Error code: 8024200d (cannot install updates)

  Error code: 8024200d (cannot install updates)

  Error 0x8024200D code is:
  SUS_E_UH_NEEDANOTHERDOWNLOAD
  The Setup program requires more data to download

  Option 1 - Download updates manually and install the same (you can find the same via number KB) -http://www.microsoft.com/downloads/en/default.aspx

  or you can simply try.

  Option 2 - How to reset the Windows Update settings?
  http://support.Microsoft.com/kb/971058

  FYI - read - http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395

  Harold Horne / TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

• Vista - Error Code: 8007065E (cannot install updates)

  When I run my windows update I 8007065E error. ... will not install updated... on Vista (I hope not much longer)...

  Hello

  You can follow the below mentioned article troubleshooting steps:

  You cannot install some programs or updates
  http://support.Microsoft.com/kb/822798

  See also: the problems with installing updates
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

  If nothing works, then reset the updated Windows components.

  Refer to this article for help:
  http://support.Microsoft.com/kb/971058

  Kind regards
  Afzal Taher-Microsoft Support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Vista - Cannot install updates (automatically or manually)

  I got this computer with Vista for 2 1/2 years. It is set to "update automatically", and should NEVER be... And even when I go to "manually" install updates, it won't... What is the problem? Can anyone help?

  Hi Lazyladyinky,

  1. what happens when you try to install the updates manually?

  2 are you getting any error or message code while trying to install updates?

  3. what type of internet connection do you use?

  Reset windows update components before installing the windows updates.
  http://support.Microsoft.com/kb/971058

  You cannot install some programs or updates

  http://support.Microsoft.com/kb/822798

  Bindu R - Microsoft Support
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Cannot install update KB2829530

  Cannot install this important update, KB2829530, can someone help and advice me please? Thank you... my system is Windows XP

  Hello

  1. you get any error message?

  2 have had any changes made to the computer before the show?

  Please follow the steps from the link and check that it works very well.

  See the link.

  You cannot install some programs or updates

  http://support.Microsoft.com/kb/822798/en-us

  Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756

  Before you perform an upgrade in-place, you must be prepared for the worst scenarios that led to your existing data on your computer being deleted. These data include data personal, settings, information about the hardware and software drivers. In case of a worst case scenario, you may have to reinstall all the programs. Make sure that you back up personal data to disks or other external storage devices before performing an upgrade on the spot.

  For all windows questions do not hesitate to contact us and we will be happy to help you.

• Cannot install updates. Error code constant of 0x8007001f.

  IE8, SP3 and windows reinstalled update. Still can not install new updates.

  Hello

  (1) update that you are trying to install?

  (2) what is you get the exact error message?

  (3) remember when you make changes to the computer before the show?

  I would suggest trying the following methods and check if it helps.

  Method 1: Run Microsoft Fixit
  The problem with Microsoft Windows Update is not working: http://support.microsoft.com/mats/windows_update/

  Method 2:
  You can also try the steps in the link and check if it helps.
  You cannot install updates from Windows Update, Microsoft Update, or by using the auto update after a repair of Windows XP after installing Windows XP SP3 immediately after a clean installation of Windows XP SP2 or
  http://support.Microsoft.com/kb/943144

  Warning: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows:
  http://support.Microsoft.com/kb/322756/

  Method 3:
  If the problem is not resolved, I suggest you try the procedure described in the link mentioned below.

  You cannot install some programs or updates: http://support.Microsoft.com/kb/822798

  Note: It is very important that you back up all your personal data before going ahead with the upgrade on the spot.

  Follow the article below to learn more:
  Temporary connection related errors may occur when you use Windows Update or Microsoft Update
  http://support.Microsoft.com/kb/836941#advmethodC

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you should reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

• Cannot install updates windows xp error: 0x8024400A. Automatic Updates works.

  Original title: I want to update my windows xp but this error. also not automatically update work... Please tell me what I need to do...     [Error number: 0x8024400A]

  I want to update my windows xp but this error. also not automatically update work... Please tell me what I need to do...

  [Error number: 0x8024400A]

  Hi Cécile khan,.

  Follow the suggestions below for a possible solution:

  Method 1: I suggest you consult the site mentioned below:

  Temporary connection related errors may occur when you use Windows Update or Microsoft Update

   http://support.microsoft.com/kb/836941.

   

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2: Manually install updates

  Step 1: Steps to find the update does not install

  a. click Start, click all programsand then click Windows Update or Microsoft Update.

  b. click view update history. A window opens that displays all the updates that are installed and those who have not installed properly on the computer.

  c. in the status column, find the update which do not install and then click on the red X.

  Step 2: Manually download and install the update using the link below:

  http://support.Microsoft.com/downloads

   

  Method 3: Follow the steps listed in the following article to resolve the problem:

  You cannot install some programs or updates

  http://support.Microsoft.com/kb/822798

  Let us know if that helps.

• cannot install update security for Windows XP (KB2686509)

  cannot install update security for Windows XP (KB2686509)

  Hello, gsfl Jg,

  Open Windows Update and check if KB2686509 and KB2676562 are or are not installed.

  When you tried to install the update, you would have received an error code.  Please return this zip code which lies in Windows Update.

  Why this update is offered again several times?

  Windows updates are revived until the update is installed on your computer. If this update is already, perhaps an installation failure has occurred. Check log files to install KB for the error codes. For example, the log file of installation KB for this security update would probably "C:\Windows\ KB2686509.log"
  For more information about how to resolve these problems, click on the number below to view the article in the Microsoft Knowledge Base:

  958051 (http://support.microsoft.com/kb/958051/) you receive a "0x8007F0F4" error code when you try to install the updates on the Windows Update Web site or the Microsoft Update Web site

  What should I do if the installation of this update fails with the error "0x8007F0F4"?

  If you receive the "0x8007F0F4" error when you try to install this security update, follow these steps:

  1. Open the Faultykeyboard.log file that is located in the folder %windir%. This log file contains information about the registered keyboard layout files that are not in the folder % Windir%\System32. The log file will resemble the following:
     Keyboard1.dll.\Layoutfiles\keyboard2.dll C:\Windows\System\Kbda1.dll

     Note In this example, the first entry is just a file name. The second entry includes a relative path with the name of the file. The third category includes a full path of the file.

  2. Copy the files that are listed in the Faultykeyboard.log log file in the System32 folder.

  Note Contact Microsoft technical support if you can't find the Faultykeyboard.log file.

  http://support.Microsoft.com/kb/2686509