Cannot install Windows XP because my disc is damaged and does not load.

Try to reinstall Windows XP disc I have. Don't work so can't get computer to start

I tried to reinstall Windows XP Service Pack 2 on my mom's computer.  I deleted the files with the help of brother-in-law, who said he had the drive. I did not know the security number the disk has been corrupted. Have since found the drive to MOM. Don't read that so can't get on computer. Trying to put it again so that she is away... will be back Saturday Panicking!

Setup cannot find a previous version of windows installed on your computer.  To continue, Setup must verify that you qualify to use this upgrade product. Please insert the product windows CD is in the CD rom drive, and then press ENTER.  I have inserted a microsoft windows xp professional service pack 2, then this message: Setup could not read the CD you inserted, or the CD is not a CD of windows vald.

Hello Sarah-JaneBenjamin
The disk that you want to install Windows with is an upgrade. You need a complete product if you want to use the upgrade disk to install the operating system. That's why it asks you to verify that you have a calling to upgrade product. You said that you inserted a disc of Microsoft Windows XP Professional for validation, it's the same disc supplied your brother-in-law? You have already determined that the disc is damaged, so it does not work. Have you checked that the drive that you want to use is a complete operating system and not just a service pack disc? Also if you use the upgrade disk is not the equivalent of the disk that you use to check then the validation will fail also. If I had to guess I would say that you are using a service pack disk and that's why he will not be validated.
In all cases, you must always a valid disc to re - install Windows. I suggest that you contact Packard Bell support and see if they can provide you with the media. The chances are slim that they will have it since it's Windows XP. If they don't you may want to check with 3 sites of third party for the purchase of Windows XP. Trying to divert from auction sites like most XP Media is questionable in their legitimacy.

Tags: Windows

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