Cannot load a printer Dell Photo 966 on my XPS Ultrabook

Cannot load a printer Dell Photo 966 on my XPS Ultrabook

Hello
 
-You receive an error message trying to connect to the printer?
-Did you install the required drivers for the printer provided by the manufacturer?
-Did you do changes on the computer before this problem?
Method 1: I suggest you follow the steps to run the troubleshooter from the link and check if this solves the problem.
Open the printer Troubleshooter:
http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter
Method 2: I see that the drivers are available only for Windows XP and Windows Vista versions, but not for Windows 7.
Then, I suggest you to install the drivers in compatibility Windows XP Service Pack 2 (SP2) mode and check if the problem persists.
Make older programs in this version of Windows
 
For reference:
Hope this information helps.

Tags: Windows

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