HP Deskjet 3050 cannot load drivers, printing fine but cannot scan

I can't get the analysis part of my all-in-one to work. Wireless printing works very well. My laptop is running windows 8. It's very frustrating and disappointing. I need to what my printer is capable of using. Any help on this would be greatly appreciated.

Hi gingert,

I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Please let me know how it goes.

Tags: HP Printers

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